Mass&Mass LLC

When working with a new customer, I believe in establishing a strong foundation of communication and trust from the very beginning. The process typically unfolds as follows: 1-Initial Consultation: We begin with a detailed consultation to understand your specific needs, preferences, and the scope of the project. This step allows me to assess the condition of your roof and provide tailored recommendations. 2-Comprehensive Assessment: I conduct a thorough inspection of your roof or the area in need of improvement. This helps identify any underlying issues and ensures that the proposed solution addresses all aspects of the project. 3-Customized Proposal: Based on the assessment, I provide a transparent and detailed proposal outlining the work required, materials to be used, timeline, and cost estimate. I take the time to walk you through each element, answering any questions you may have. 4-Approval & Scheduling: Once you’re satisfied with the proposal, we agree on a start date and schedule the work at a time that is convenient for you. I ensure that every detail is aligned with your expectations before moving forward. 5-Execution of Work: My team and I carry out the work with precision and care, adhering to the highest standards of quality. Throughout the process, I keep you informed of progress and address any concerns promptly. 6-Final Walkthrough: Upon completion, I conduct a final walkthrough with you to ensure that the work meets or exceeds your expectations. Any last-minute adjustments or touch-ups are handled at this stage. 7-Follow-Up: After the project is completed, I follow up to ensure you’re completely satisfied with the results. I also provide guidance on maintenance and answer any questions you might have about the work done. My goal is to make the process as smooth and stress-free as possible, while delivering exceptional results that meet your needs and exceed your expectations.

I am a certified ShingleMaster™ (SM) by CertainTeed, which is a testament to my expertise and commitment to high-quality roofing standards. With over eight years of hands-on experience in building roofs, executing precise repairs, and performing routine maintenance, I have honed my skills to deliver exceptional results on every project. My training and experience ensure that your roofing needs are met with professionalism and care, guaranteeing durability and satisfaction.

Our pricing system is designed to be transparent and fair, ensuring that each customer receives excellent value for the services provided. While we do not offer a one-size-fits-all pricing model due to the customized nature of our work, I can provide some general guidelines: Roofing Replacement: The cost for roofing replacement varies depending on factors such as the size of the roof, the materials chosen, and the complexity of the project. We offer a range of options, from standard asphalt shingles to premium materials, to fit different budgets and preferences. Roofing Repair: Repair costs are typically determined by the extent of the damage, the type of roof, and the materials needed for the fix. I provide a detailed estimate after conducting an inspection to ensure that you are only paying for the necessary work. Power Washing Roof Cleaning: The pricing for roof cleaning is based on the size of the roof and the level of cleaning required. We offer competitive rates for this service, with an emphasis on delivering a thorough clean that enhances the longevity and appearance of your roof. For all our services, I provide a detailed and transparent estimate after an initial consultation and assessment of the project. This ensures that you have a clear understanding of the costs involved before any work begins, with no hidden fees or surprises.

I began my journey in the home improvement industry by working for a traditional Seattle company, where I gained valuable hands-on experience in washing roofs and performing maintenance tasks. This early exposure to the trade sparked my passion for roofing and home improvement. Driven by a desire to deepen my expertise and provide the highest quality service to my clients, I pursued further education and earned my ShingleMaster™ (SM) certification with CertainTeed. This combination of practical experience and formal training laid the foundation for my business, allowing me to offer skilled, reliable services to homeowners looking for top-notch roofing solutions.

I’ve had the privilege of working with a diverse range of customers, each with unique needs and expectations. My clientele includes: Homeowners: Whether they’re looking to replace an aging roof, repair storm damage, or simply maintain their property, I’ve helped numerous homeowners protect and enhance their investments with quality roofing and maintenance services. Property Managers: I’ve collaborated with property managers who oversee multiple residential or commercial properties, providing them with reliable maintenance and repair services to keep their buildings in top condition. Real Estate Agents: I’ve worked with real estate professionals to prepare homes for sale, ensuring that roofs are in excellent shape to maximize property value and appeal to potential buyers. Small Business Owners: I’ve also served small business owners who need roofing solutions for their commercial spaces, helping them create safe and durable environments for their operations. Across all these customer types, I’ve consistently focused on delivering personalized service, ensuring that each project meets the specific needs and goals of the client.

One recent event that stands out to me was a project where I helped a young couple replace the roof on their first home. They had just moved into the neighborhood and were excited about making the house their own, but the roof was in poor condition and needed immediate attention. Understanding how important this home was to them, I made it a priority to not only replace the roof but also to walk them through the entire process, explaining the materials, timeline, and what they could expect. Seeing their faces light up when the work was completed and knowing that I had played a part in making their home safer and more beautiful was incredibly rewarding. They were thrilled with the results and expressed how much they appreciated the care and attention to detail we brought to the project. Moments like these, where I can directly contribute to someone’s happiness and sense of security, remind me why I’m so passionate about what I do.

When hiring a professional for roofing or home improvement services, my advice is to focus on a few key factors to ensure you’re choosing the right person for the job: Check for Credentials: Always make sure the contractor has the proper certifications and licenses. For example, a ShingleMaster™ (SM) certification from CertainTeed demonstrates expertise in roofing materials and installation techniques. Experience Matters: Look for a contractor with years of hands-on experience in the specific service you need, whether it's roof replacement, repair, or maintenance. Ask for references or examples of past work to gauge the quality of their craftsmanship. Transparency and Communication: A good professional should provide a clear, detailed estimate and be willing to answer all your questions upfront. Transparency about pricing, materials, and timelines is essential for avoiding surprises later on. Quality of Materials: Ensure that the contractor uses high-quality, durable materials that suit your specific needs. The right materials can make a significant difference in the longevity and performance of your roof. Follow-Up and Guarantees: It’s important to choose a contractor who stands by their work. Look for those who offer warranties or guarantees on their services, and who are committed to making sure you’re satisfied with the final result. Ultimately, take the time to do your research, ask the right questions, and choose a professional who not only has the skills but also values your satisfaction and long-term peace of mind.

Here’s a thoughtful response to guide customers on what questions to consider before speaking with professionals: Before reaching out to a professional for roofing or home improvement services, it's important to think through a few key questions. This preparation will help you communicate your needs clearly and ensure that you’re getting the best service possible: What is the scope of the project? Determine whether you need a full roof replacement, minor repairs, or maintenance. Understanding the extent of the work will help you communicate your needs accurately. What is your budget? Have a clear idea of how much you’re willing to invest in the project. This will help you find solutions that fit within your financial constraints while still meeting your quality expectations. What materials do you prefer? Consider what type of roofing material you want, such as asphalt shingles, metal, or tile. Research the pros and cons of each option so you can discuss them with the contractor. What is your timeline? Think about when you want the project completed. Are there any deadlines you need to meet, or is your schedule flexible? This will help the contractor plan accordingly. Are there specific concerns or issues with your current roof? Identify any particular problems, such as leaks, ventilation issues, or areas of the roof that have been damaged. The more specific you can be, the better a professional can address your concerns. What are your long-term goals for the property? Consider whether you’re planning to stay in the home for many years or if you’re preparing to sell. This can influence decisions about materials, warranties, and the level of investment you want to make. What level of involvement do you want in the project? Decide whether you want to be hands-on, with frequent updates and decisions, or if you prefer to leave the details to the professional. Knowing your preferred communication style can help ensure a smooth working relationship. By thinking through these questions, you’ll be better equipped to have a productive conversation with a professional, ensuring that your needs are clearly understood and met.