1-800 WATER DAMAGE
About
Our team has the knowledge and tools to get the job done right the first time. From the initial cleanup to comprehensive restoration services, you can trust we have everything handled. This way, you can focus on what matters most to you! Over and above quality service, 1- 800 WATER DAMAGE excels in solid communication with all parties involved on a loss, so that everyone knows what is happening each step of the way.
Helping people with their home as there most prized possession. It is my passion and life mission to be excellent in our service to others through helping in the time of need. A Passion for People with a Servant's heart.
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Frequently asked questions
What is your typical process for working with a new customer?
Discuss their needs and determine if a free site visit helps give them an assessment.
What education and/or training do you have that relates to your work?
We are certified as an industry professional under the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Do you have a standard pricing system for your services? If so, please share the details here.
We use the insurance industry standard pricing system called Xactimate.
How did you get started in this business?
Passion to help others in their most prize possession (home).
What types of customers have you worked with?
All types of residential and commercial customerrs.
Describe a recent event you are fond of.
We had the opportunity to help with several hurricanes over the years. It is definitely a humbling experience.
What advice would you give a customer looking to hire a pro in your area of expertise?
I recommend focusing on providers who are honest and focus on helping people. Their focus should not be on making money instead of helping others. Ask a lot of questions about the particular vendor. What drives them in their service offering / How is their attention to detail / How do they make a problem that they created better?
What questions should customers think through before talking to pros about their needs?
Customers should be prepared to discuss affected areas of their home that may require remediation and/or mitigation by a provider. Ask probing questions about their background, work ethics, problem resolution, and exceeding expectations. Every project is different, so constant communication is key!