Hi, I'm Steve Hunter. I graduated from Groveton High School (now
Professional Carpet Cleaning Services Northern Va
West Potomac) in 1983. I began working in the restaurant business where I learned the importance of customer service. In 1988 I started working for a carpet cleaning company in Lorton VA.
I really became dismayed when I learned their unethical upselling methods. They trained me to get in and get out. The manager would always say "rock and roll". Which meant rush through unless you can up sell or get the price higher by selling more.
The owner didn't want the carpets cleaned very well unless they purchased the shampoo (other machine) deep scrub service. Most of their customers were very disappointed in the service that company provided.
Their low advertised special didn't include deodorizer, spot removal or anything else. They taught me to do "bait and switch" carpet cleaning. The portables we used were the same Rug Doctor machines in the grocery store you can rent now except without the scrubber attachment.
The customers either spent a lot more money than expected to get a sub par service or got a lousy cleaning. There are still a lot of those unethical companies doing that same kind of business today.
I soon quit working with that fly-by-night company and started my own carpet cleaning service Astrobrite Carpet Cleaning Northern VA Fairfax. I decided to make sure I never did business like that company. I purchased new equipment that was "state of the art" and promised to always clean deeper than any other carpet cleaner.
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I am IICRC (iirc.org) certified in carpet cleaning, rug cleaning, upholstery cleaning, odor removal, carpet repair & reinstallation, water damage restoration and mold removal.