We endeavor to go "above and beyond" customers' expectations and desires.
We pride ourselves on excellent communication- before, during and after the project completion. We do this by setting realistic and achievable timelines, budget requirements and detailed expectations.
We offer our customers a "what to expect form" we go over during the sales process. This helps to set realistic expectations for both parties involved. It also helps place the homeowners minds at ease when they know,"what to expect," from start to finish. It also lets them know what we expect from them as well. So many of our customers have thanked us for the lengths we've gone to to make a normally stress filled process, a low to no stress process.
We enjoy helping and serving people more than anything.
We also enjoy seeing the amazing before and after transformation that occurs. One that occurs in a job well done by people that take pride in their work, and pride in serving others.
We have recently hired some new personnel to aid in expanding our social media access via Facebook, LinkedIn and Twitter.
We believe this will have long reaching dividends to our family of customers, potential customers, and friends.
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Speaking with them on the phone or by email. Then setting an appointment to personally meet them. In which we will- thoroughly inspect the project, discuss all options available to them for the project, and answer any questions they might have about us or the project.
All of our crew members have the required licensing, certifications, and several years on the job experience to do whatever trade line they're working in.
We don't have a set pricing schedule. Each job is unique on it's own with special needs or requirements involved.
We do pride ourselves on doing our very best to meet every Person's budget, as is possible. We also do this by offering discounts to seniors (65+)
Age group, veterans, teachers and local fire and police personnel.
In 2009, after 25+ years in the construction industry in multiple trade lines. I decided to venture out on my own, and open my own business.
This enables me to hire, train, manage various managers and sales crew personnel. It also enables me to meet personally With customers in sales or inspection appointments, and in occasional customer service scenarios.
I love serving and helping people. It is on this premise and foundation of which this company has been formed and built.
We view the customers as our boss. They can hire, fire or promote us based upon our quality of professionalism, communication, and customer service.
We endeavor to build our business mainly on referrals (promotions) from our satisfied customers.
We have worked with customers from all races, genders and religious walks of life. From Seniors on fixed incomes, single parents on very tight budgets, to White collar people from
Various Socio-Economic backgrounds, and everything in between.
We recently helped a retired disabled senior with various needs he had at his home. From replacing his roof, repairing windows, cleaning up his home inside and out.
We believed God sent him to us to help in whatever way we could. We treated him with the utmost respect and courtesy
As if he were the highest paying customer.
At the end, he, his children and his sister were praising us and very grateful for all we did to help him.
We were just grateful to help and be a blessing to them.
Take time to sit down and speak with them personally. Look them in the eye, and get a true feel for they are.
More often than not, the person you meet with initially will be
A good indication of what can be expected from the crews to
Follow. Make sure you hire someone that is not only the one making the sale, but someone that will be directly involved in the quality of the outcome. Both installation wise and customer service wise as well.
Our sales personnel not only sell, but oversee and manage the jobs as well. We've found that this aids in communication with the customer, the crews and others involved in the process. It also gives the customer one point of contact if there's questions or concerns, or needed information to be relayed throughout the process.
They should one, make out a list.
This list will include the following few items-
First, establishing a realistic budget. One that they're comfortable with. Once this is conveyed to a reputable contractor, they can set realistic expectations on these numbers, and discuss what options are available for your
Set a flexible (within reason) timeline for which they would like to have the work started and completed.
The contractor can clarify proper expectations. Things or areas they might not have thought of.
Make the contractor aware of items specific to your home, family and needs. For instance- Gate codes, alarm disablement, pets to be
Aware of, neighborhood security personnel, sprinkler systems, tricky fence locks / issues, etc.
Each family and home have separate nuances specific to your home, family and area. The contractor can not read your mind. These items should be adequately detailed, discussed and given to the contractor prior to the work being started.
This will help to eliminate what we call "last minute fire drills." It will help to set both the homeowners and contractors minds at ease through the process. It also communicates both parties are mindful and considerate of
The other parties' position and feelings, and both are endeavoring to achieve the same result- a project completed with low stress and utmost professionalism and courtesy for one another.