King Of Kings Carpet Cleaning
About
We pride ourselves on providing our clients with The Most Outstanding Service Experience Ever! We're committed to continual education, a specialized skill set and a personal commitment to higher standards of character and integrity.
We enjoy interacting with our clients and building lifelong relationships with them.
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Frequently asked questions
What is your typical process for working with a new customer?
We have developed excellent client communication skills over the past 24 years and it's one of the biggest compliments that we receive. We take great care to listen to our client's concerns, evaluate their needs and formulate a plan that is specifically tailored for them. We answer our phones live during normal business hours and if we miss a call, we do respond promptly with a re-call.
What education and/or training do you have that relates to your work?
We are IICRC Certified (Highest governing board for cleaning and restoration certification in the world) in carpet cleaning, upholstery cleaning, carpet installation and repairs, tile cleaning air duct cleaning, wood floor cleaning and odor treatment.
Do you have a standard pricing system for your services? If so, please share the details here.
We do have standard pricing that is transparent and listed on our website at www.kingofcarpet.com. However, there are times when situations may be extenuating and if so, we always let the client know up front. We despise bait 'n' switch tactics and we absolutely refuse to use them.
How did you get started in this business?
We are a veteran (US Air Force) and family run business and I started the company while working for Honda of America at the Marysville, Ohio auto plant. I worked my business on nights and weekends from 1995 to 2001 when I retired from Honda to go full time in my business. All three of my sons have worked with me in the business and now one works full time and the other part time, while my oldest has relocated to Phoenix, Az.
What types of customers have you worked with?
We have worked with every type of client imaginable. From high-end commercial and residential to new start families. We focus on treating everyone regardless of their background or current status with dignity and respect.
Describe a recent event you are fond of.
I have been recently blessed with having my first grandchild/grandson. He is such a delight and brings so much joy AND entertainment to our family.
What advice would you give a customer looking to hire a pro in your area of expertise?
Never hire a company based on price alone. Price is what you pay and value or lack there of, is what you get. The bitterness of poor quality is long remebered after the sweetness of low price is forgotten!
What questions should customers think through before talking to pros about their needs?
Determine what is most important for them and their family. Our motto is "Our Passion Is Your Healthy Home!" It has been for over 20 years and it is more relevant today than ever. Clean for health first and aesthetics second.
When hiring a company, inquire about these 5 things:
1. Reputation - What does the community say about them (favorable reviews)? Have background checks been performed? What awards have they won or are they in good standing with the BBB?
2. Experience - Who is being sent to your home? Are novices and beginners being sent to your home or a seasoned pro?
3. Education - What verifiable certification do they possess that proves their competence and commitment to excellence?
4. Sytems - Do they possess the most up-to-date tools,vehicles etc for the job and does their procedures encourage consistency with each job?
5. Guarantee - Do they or can they offer a 100% Money Back Guarantee in writing and are willing to back it up with no fuss, no hassles, no attitudes and no gimmicks?