About
We are textile care experts. The right type of cleaning for the right job. We offer steam, solvent or low moisture cleaning.
I meet a lot of interesting people.
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Gladys P.
Frequently asked questions
What is your typical process for working with a new customer?
I have lots of questions before every job. Everything I say before a job is an education for the customer. Everything I say after a job is an excuse. I want to raise the bar for potential customers and have them understand the process which they are paying for.
"The joy of low price is long forgotten as the bitterness of poor service lives on" Unknown
What education and/or training do you have that relates to your work?
More than 25 years hands on experience in textile care starting in a family owned dry cleaners. Hunter Douglas shade cleaning certified. IICRC certified in carpet & upholstery cleaning, odor control and water damage restoration.
Do you have a standard pricing system for your services? If so, please share the details here.
No standard pricing every job is different. Multiple factors type of fabric, color, type of stains, odor or animal urine issues. Type of cleaning from basic which is maintenance to restorative cleaning which relates to stripping away grease from carpeted restaurant floors.
Basic cleaning does nothing for animal urine or odors. Nor does it remove filtration soil (black edges of perimeter). Wine stains require large amounts of skill to remove sucessfully.
How did you get started in this business?
Family owned dry cleaners with a strong textile care background cleaning of carpet and upholstery along with drpaes and Oriental rugs seemed to make sense,
What types of customers have you worked with?
Most of my customers are referrals from designers and decorators.
Describe a recent event you are fond of.
I love high school sports. Our youngest is a senior. It has gone to quickly.
What advice would you give a customer looking to hire a pro in your area of expertise?
"Long after the joy of low price is gone the bitterness of poor service lives on" Unknown. Be smart research the process online. Make the technician explain the process to you. if the they know what they are doing this is not a problem.
Watch out for bait and switch and heavy handed up sales. Many in my field will quote a low price over the phone to get through the door and then use hard sell tactics to increase the price of the service. They will claim you were quoted "basic service". Find out what basic service includes.
Plain and simple if they can't answer your questions go else where. I like to edify my customer about what is best for them. Example most Ethan Allen furniture recommends solvent based cleaning which is much more expensive than water based cleaning. The majority of Ethan Allen furniture can be wet cleaned the result is better and the price is lower. Customers I have are very happy to hear this. I am in this for the long haul and try to build relationships.
What questions should customers think through before talking to pros about their needs?
What type of cleaning do I need "basic/maintnenace" or "restorative"?
How will cleaning chemicals effect me, my children and my pets?