Colonial Chem-Dry

Colonial Chem-Dry

5.0 (1)
10 employees
38 years in business

About this pro

Our company has been in business for over 36 years. Our goal is to provide our customers with the most outstanding service experience possible. As recipients of the 2017 Chem-Dry Franchise of the Year Award, the Chem-Dry Perpetual Excellence Award, the Chem-Dry Brand Ambassador Award, and the Chem-Dry Corporate Services Award, it's clear that we're passionate about customer service. Our customers believe in the old adage: You get what you pay for. Although we aren't the least expensive cleaning company, we feel that we provide our clients with the best value. Chem-Dry is Tested and Proven to remove 98% of common household allergens. Using "Green" certified, people and pet-safe cleaning solutions, we help our clients maintain a clean and healthy home or business environment. Our six trained floor and furniture care experts have a combined 68 years experience! You can trust Colonial Chem-Dry to provide quality cleaning services for textiles and hard floor surfaces such as: carpet, leather and fabric upholstery, draperies and custom window treatments including Hunter Douglas blinds, marble, stone, tile and wood floors. We also have an extremely effective pet urine odor removal process, guaranteed to remove urine odor from carpet. We offer free pick up and delivery of area rugs for cleaning in our shop. Our clients are looking for a reputable company that they can trust to provide safe and effective cleaning services at a fair price.

We enjoy helping our customers solve their cleaning problems and providing a healthy environment. Our cleaning system is so effective that we've saved our customers thousands of dollars in replacement costs. Many times our customers have plans to replace carpet and furniture but they've reconsidered after an amazing transformation. Frequently we successfully remove old stains that other cleaners have failed to remove.We love being put to the test and seeing the look of surprise on our customers faces when the job is finished.

Read more about this pro


Credentials

Upton, MA 01568
Email verified

1 Review

5.0

  • Jean Hess

    Professional and courteous.



Photos & Videos


FAQs


What is your typical process for working with a new customer?

Our friendly office staff is available 6 days a week to assist customers with inquiries, answer questions and schedule appointments.A customer can contact us by phone, chat lead, email or book online. We provide a ballpark price and schedule an appointment providing a two hour window of arrival.  We send an email confirmation with helpful instructions about how to prepare for the service. On the day of your appointment, our service technician will call to let you know he's on his way. When he arrives, he'll begin by completing a pre-cleaning inspection of the areas and items to be cleaned. He'll make a note of any concerns and then get right to work. Our complete cleaning process includes a thorough pre-vacuum, spot cleaning and pre-treating of heavily soiled areas, moving of small furniture, cleaning with our patented hot carbonating cleaning system, groom the carpet and post cleaning inspection. A few days after the cleaning you'll receive a follow up phone call to make sure you were pleased with the service.


What education and/or training do you have that relates to your work?

As a Chem-Dry franchise owner, our company and technicians are required to participate in ongoing educational programs. All of our technicians are Chem-Dry 5 Star Certified. In addition, my company requires our technicians to be IICRC certified. The IICRC is the leading certifying agency for the carpet cleaning, floor cleaning, upholstery cleaning industry. As a company we also conduct weekly technician training meetings to insure that we are knowledgeable about any cleaning industry trends. Our newest technician has been with our company for 4 years. Four other technicians have been with our company for 10, 11, 15 and 21 years. They have alot of experience!


Do you have a standard pricing system for your services? If so, please share the details here.

Our minimum charge is $139.  For carpet cleaning and tile cleaning we charge based on the size of the room to be cleaned. Smaller rooms that take less time to clean are charged less and larger rooms are charged more. We feel this provides the best value and experience to our customers allowing us to spend as much time as is necessary to clean any size room thoroughly. Upholstery cleaning prices vary depending on the item. We suggest that you call and speak to a customer service represenative who can assist with a ball park price based on the information she'll gather. Also, please check our website for current online specials.


How did you get started in this business?

Newly married and looking for a business opportunity, founders Glen & Debbie Purcell learned about Chem-Dry from a family friend. Impressed by the benefits of the superior Chem-Dry cleaning system, they made the decision to purchase a franchise in 1983. Since Chem-Dry was relatively unknown in the New England area, the Purcells attended home shows to spread the word about this revolutionary new "carbonated" cleaning system. After that, word of mouth took over and the business has flourished as a result of repeat and referral business. We now service Providence County in RI, and most of central Massachusetts including the Franklin/Milford area and surrounding towns, the Worcester area and surrounding towns, the Acton/Concord area and surrounding towns, the Marlboro/Framingham area and surrounding towns, the Hopkinton/Ashland area, the Newton/Wellesley area and surrounding towns, and the Norwood/Canton area and surrounding towns.


What types of customers have you worked with?

We work with homeowners, businesses and medical offices who value our high quality cleaning services. Our customers believe in the old adage: You get what you pay for. Although we aren't the least expensive cleaning company, we feel that we provide our clients with the best value. Our customers appreciate our attention to detail, our safe and non-toxic "Green" cleaning solutions and the convenience of our service. Our clients are looking for a reputable company that they can trust to provide safe and effective cleaning services at a fair price. We enjoy helping our customers solve their cleaning problems and providing a healthy environment. Our cleaning system is so effective that we've saved our customers thousands of dollars in replacement costs. Many times our customers have plans to replace carpet and furniture but they've reconsidered after an amazing transformation. Frequently we successfully remove old stains that other cleaners have failed to remove.We love being put to the test and seeing the look of surprise on our customers faces when the job is finished.


What advice would you give a customer looking to hire a pro in your area of expertise?

Do your homework! Does the cleaning company have a good reputation? We're proud of our 5 Star Google Review rating and grateful to our loyal customers for sharing comments about their experience with our company. How much experience does the company have? Our six trained floor and furniture care experts have a combined 68 years experience!  You can trust Colonial Chem-Dry to provide quality cleaning services for textiles and hard floor surfaces including: carpet, leather and fabric upholstery, draperies and custom window treatments including Hunter Douglas blinds; marble, stone, tile and wood floors. 


What questions should customers think through before talking to pros about their needs?

What do you hope to accomplish with the cleaning? Is the safety of the cleaning products important to you? Using "Green" certified, people and pet-safe cleaning solutions, we help our clients maintain a clean and healthy home or business environment. Are there any allergy sufferers in the home? Chem-Dry is Tested and Proven to remove 98% of common household allergens.  Are there any pets in the home? Chem-Dry has an extremely effective pet urine odor removal process, guaranteed to remove urine odor from carpet and area rugs.