You're able to deal with one person through the whole process, making it a smooth and personal process rather than random employees who don't know you from any other customers. I enjoy explaining to the customer what it is that is wrong, how it is repaired, and how to prevent it in the future if applicable. I prefer to operate in a manner than is as transparent as possible.
I love relieving my customers' stress about having a piece of equipment that won't work properly. I like to feel that the product that I offer is peace of mind.
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Customers are welcome to drop off virtually anytime. It isn't unheard of to accommodate a customer needing service into the wee hours of the night if necessary. Typically I can give a price of what the repair will cost immediately based on their description of the issue but that isn't the case 100% of the time. Although, if I give a customer a quoted price and the work does in fact become larger than originally anticipated, I do try to come very close to the quoted price if not exactly. However, this is only in rare occasion.
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