Blue Stream Carpet Cleaning & Restoration
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Frequently asked questions
What is your typical process for working with a new customer?
We discuss their needs and our price packages. Then we accommodate their preferred date and time of service.
What education and/or training do you have that relates to your work?
My expertise is a result from working in this industry for over 18 years.
Do you have a standard pricing system for your services? If so, please share the details here.
We typically have flat rates per item or per treatment, but in some instances, we bundle discounted rates for customers that are looking for multiple services/treatments in one service appointment. We also offer reduced rates for our new customers and loyal customers.
How did you get started in this business?
I began working in this industry in 2000. I love meeting new people and staying in motion. This line of work provides me with both!
What types of customers have you worked with?
We have a diverse customer base. We service residential properties (apartments, high rise condos, houses, mobile homes, etc.) as well as commercial properties (churches, schools, funeral homes, retirement homes, offices, etc.). We have also provided service for the interior of automobiles and boats/yachts.
What advice would you give a customer looking to hire a pro in your area of expertise?
I advise customers to ask a lot of questions when obtaining an accurate quote and provide as much detail as possible, to avoid any "surprise" costs. Let them know if there are issues with parking close to the entry of the dwelling, if there are or have been any pet soiling incidents or water leaks/damage, or if there are any visible problem areas that you particularly want addressed. Try to provide an approximate square footage of the space(s) you're looking to clean.
In some cases, these types of details could change the pricing dramatically.
What questions should customers think through before talking to pros about their needs?
Ultimately, customers should have an idea of what they would like cleaned but also make sure to set an expectation of the results they're looking for. This will help bridge the gap to ensure both the customer and the service provider understand the work that should be rendered.