Fibermark Mark The Carpetbagger, Inc.

Fibermark Mark The Carpetbagger, Inc.

10 employees
57 years in business

About this pro

Since 1963, we have provided the cleaning of fine carpet, upholstery, area rugs, leather and window coverings.Best of Los Angeles Magazine; 1986, 2010 and 2012.  best of Santa Monica 2010, 2011, 2012, 2013, 2014, 2015, so far:)  We service a very large area, because many of our clients and designers and furniture makers use us because of our knowledge, technics and our success in our industry.  We operate a 7000 square foot cleaning plant in Santa Monica. We are known for being able to do what others can not.

I enjoy explaining to clients and my own company that I did not build my company by saying, "NO"!  I do explain that I love a challenge and if I do not know something....Iwill find the answer.  I / we are problem solvers in our industry.  I will test cleanibility of an item, to see if it will clean - or show a client how it will clean with no risk of spending money.  We spend a lot of time on the phone or on free estimates which we do offer - explaining our process, possible concerns and when something is just not worth putting time and effort into it.

I love that we are so often recommended, that my men and I get hugs from our clients because they truly "like" us:)

I love working with my hands and my head.  Working with the demanding, discrimininating and distinguished.

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Santa Monica, CA 90404
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What is your typical process for working with a new customer?

We listen.  Often people will tell you excatly what they want.  We are very good and figureing out how we could be of service.  We go through steps of our cleaning process.  Often we would follow-up with an e mail making sure we are all on the same page.  We call the day before to confirm our schedule.  We give out or emails, phone number, cellphone numbers, so we are always available.

What education and/or training do you have that relates to your work?

During the past 63 years we have not changed a lot.  We still shampoo upholstery by hand.  We still insist on beating and vacuuming prior to cleaning furniture.  Turning area rugs over to beat and agitate small grit and debris from the bottom of the fibers.  We achieve much better  results by making sure surfaces are as open and cleanable as we can get them.

Because of our company knowledge we often are able to work on fabrics and fibers other companies will not touch.  We actually do the difficult cleaning for 3 other companies currently.  They bring their clients items to us and they look good to their client and get the credit.

We offer Dirty Classes to the trade, large homes with multiple staff, college design schools and showrooms and their personnel.  We also get asked to speak at designer meetings and groups who all want to learn about the cleaning, maintaining and restoration / refinishing of all the different products out there.

Do you have a standard pricing system for your services? If so, please share the details here.

I have to be honest, maybe 50% of the time we get asked about pricing.  People are mostly recommended to us and know that we are extremely good at what we do.  So, many call and say, "when can you get here."  I like to explain our cost and reasons for the differences in our cost vs. others.  Call us and I will tell you everything.

How did you get started teaching?

I got started teaching by starting my business.  Every single day I am teaching.  Employees, clients, showrooms, clients who call wanting info.

I have learned that by teaching and educating, I am standing out as a "Trusted Authority" in my field of work.  That I have establised that I am the person somebody should call to obtain, "FREE ADVICE".  24 hours a day.

Designers go to school and learn to design and orchestrate the deigning / funrnishing of a home.  But what classes did they take on how to clean or spot or fabric protect the very expensive items they furnish the areas with?

Why use solution dyed nylon with dog owners?  Why you do not want to use viscose or a velvet in certain areas or even certain homes.  Why rotating rugs, sofa cushions and chairs very so often will help with longevity of a piece.

I love helping others to make better and more informed, more intelligent choices.

What types of customers have you worked with?

You name it we have worked with them;

Go to my website FibermarkMTC and read a portion of persons whom over the years we have had the privlidge of working with.

Describe a recent event you are fond of.

My manager and I hit a certain goal, we did a "Happy Dance" in front of the other employees:)  We have fun at work.  My company reflects me.  We are very professional, really good at what we do and have a lot of fun doing it.

What advice would you give a customer looking to hire a pro in your area of expertise?

Hire somebody that you like and is honest and you would trust.  The actual work is the easy part.  But, if the job is bad or goes wrong - you want to make sure the company will absolutely fix it.

What questions should customers think through before talking to pros about their needs?

I think calling companies you need to keep an open mind.  Different cleaners are going to say and charge different things.  As I mentioned before, feel good about your talk and do not hold back on any questions.