Fibermark Mark The Carpetbagger, Inc.

We listen.  Often people will tell you excatly what they want.  We are very good and figureing out how we could be of service.  We go through steps of our cleaning process.  Often we would follow-up with an e mail making sure we are all on the same page.  We call the day before to confirm our schedule.  We give out or emails, phone number, cellphone numbers, so we are always available.

During the past 63 years we have not changed a lot.  We still shampoo upholstery by hand.  We still insist on beating and vacuuming prior to cleaning furniture.  Turning area rugs over to beat and agitate small grit and debris from the bottom of the fibers.  We achieve much better  results by making sure surfaces are as open and cleanable as we can get them.

Because of our company knowledge we often are able to work on fabrics and fibers other companies will not touch.  We actually do the difficult cleaning for 3 other companies currently.  They bring their clients items to us and they look good to their client and get the credit.

We offer Dirty Classes to the trade, large homes with multiple staff, college design schools and showrooms and their personnel.  We also get asked to speak at designer meetings and groups who all want to learn about the cleaning, maintaining and restoration / refinishing of all the different products out there.

I have to be honest, maybe 50% of the time we get asked about pricing.  People are mostly recommended to us and know that we are extremely good at what we do.  So, many call and say, "when can you get here."  I like to explain our cost and reasons for the differences in our cost vs. others.  Call us and I will tell you everything.

I got started teaching by starting my business.  Every single day I am teaching.  Employees, clients, showrooms, clients who call wanting info.

I have learned that by teaching and educating, I am standing out as a "Trusted Authority" in my field of work.  That I have establised that I am the person somebody should call to obtain, "FREE ADVICE".  24 hours a day.

Designers go to school and learn to design and orchestrate the deigning / funrnishing of a home.  But what classes did they take on how to clean or spot or fabric protect the very expensive items they furnish the areas with?

Why use solution dyed nylon with dog owners?  Why you do not want to use viscose or a velvet in certain areas or even certain homes.  Why rotating rugs, sofa cushions and chairs very so often will help with longevity of a piece.

I love helping others to make better and more informed, more intelligent choices.

You name it we have worked with them;

Go to my website FibermarkMTC and read a portion of persons whom over the years we have had the privlidge of working with.

My manager and I hit a certain goal, we did a "Happy Dance" in front of the other employees:)  We have fun at work.  My company reflects me.  We are very professional, really good at what we do and have a lot of fun doing it.

Hire somebody that you like and is honest and you would trust.  The actual work is the easy part.  But, if the job is bad or goes wrong - you want to make sure the company will absolutely fix it.

I think calling companies you need to keep an open mind.  Different cleaners are going to say and charge different things.  As I mentioned before, feel good about your talk and do not hold back on any questions.