Fibermark Mark The Carpetbagger, Inc.

Fibermark Mark The Carpetbagger, Inc.

5.0 (10)
10 employees
58 years in business

About this pro

Since 1963, we have provided the cleaning of fine carpet, upholstery, area rugs, leather and window coverings.Best of Los Angeles Magazine; 1986, 2010 and 2012.  best of Santa Monica 2010, 2011, 2012, 2013, 2014, 2015, so far:)  We service a very large area, because many of our clients and designers and furniture makers use us because of our knowledge, technics and our success in our industry.  We operate a 7000 square foot cleaning plant in Santa Monica. We are known for being able to do what others can not.

I enjoy explaining to clients and my own company that I did not build my company by saying, "NO"!  I do explain that I love a challenge and if I do not know something....Iwill find the answer.  I / we are problem solvers in our industry.  I will test cleanibility of an item, to see if it will clean - or show a client how it will clean with no risk of spending money.  We spend a lot of time on the phone or on free estimates which we do offer - explaining our process, possible concerns and when something is just not worth putting time and effort into it.

I love that we are so often recommended, that my men and I get hugs from our clients because they truly "like" us:)

I love working with my hands and my head.  Working with the demanding, discrimininating and distinguished.

Read more about this pro


Credentials

Santa Monica, CA 90404
Email verified
Phone verified

10 Reviews

5.0

  • Liz G.

    Mark started working for my family at least 10 years. I have been using mark with FibermarkMTC and now with his new company Fibermark Mark the Carpetbagger. I have all white carpets, white furniture and literally have no worries. I am always amazed at the magicians that Mark is always sending to my home. Dog urine, baby barf and poo seem to always disappear after they do their magic. Mark’s calming voice is always telling me, “I have never let you down and I am not going to start now.” Always hard to believe, but comforting because I know it is true. I would whole heartedly recommend Mark and his fabulous guys to anybody. They have saved my dog and probably my marriage.

  • David Katz

    Sorry for the delayed response but I wanted to see what the carpet would look like after it had an opportunity to dry and the temporary walking paper was thrown away. My wife and I both feel the same; we’re very pleased with work done and the professionalism with which it was handled. My wife said she would have no hesitation referring your company to others. If and when we need carpet cleaning in the future in the LA/Santa Monica area, your firm will be our first call.

  • Chantal Prunier

    FibermarkMTC has been our carpet and upholstery cleaning company of choice for over 6 years. FibermarkMTC and Mark Goodman in particular, have always been responsive to our needs and ready to help in times of crisis. Mark handles our calls promptly and takes action efficiently. He is most pleasant in his dealings with us and he doesn’t hesitate coming personally to give us an assessment, a proposal and a discussion of steps to be taken on any particular request.Yearly, FibermarkMTC does a complete cleaning of all upholstery, rugs and carpets in our home. At that time, Mark instructs his team about all items to be done and has a foreman on the job. The foreman, in turn, ably supervises the workers present. He also has his air system guy clean all of our furnaces, air conditioners and the inside ducts. This really helps my family with their allergies and makes a difference with the air inside our home. Mark and his office also coordinate incidental repairs, minor antique rug maintenance items, and duct cleaning; and he keeps an inventory and a history of jobs performed. We feel that FibermarkMTC knows our account and manages it most professionally and we expect to continue our client-supplier relationship with Mark Goodman for many years to come.

  • La Donna Wertleib

    After a wonderful Christmas morning at our house we noticed our brand new couch had not survived all of the kid’s dirty feet! I emailed Mark at FibermarkMTC the day after Christmas and he was quick to return my email and provide the kind words that I was hoping to hear – “the couch is going to be fine” . Mark gave me the simple instructions, and true to his word everything came right out and our fabric returned to it’s perfect appearance. All good news! I would recommend FibermarkMTC to any family who has kids or furniture you wish to preserve.


Show all reviews

Photos & Videos


FAQs


What is your typical process for working with a new customer?

We listen.  Often people will tell you excatly what they want.  We are very good and figureing out how we could be of service.  We go through steps of our cleaning process.  Often we would follow-up with an e mail making sure we are all on the same page.  We call the day before to confirm our schedule.  We give out or emails, phone number, cellphone numbers, so we are always available.


What education and/or training do you have that relates to your work?

During the past 63 years we have not changed a lot.  We still shampoo upholstery by hand.  We still insist on beating and vacuuming prior to cleaning furniture.  Turning area rugs over to beat and agitate small grit and debris from the bottom of the fibers.  We achieve much better  results by making sure surfaces are as open and cleanable as we can get them.

Because of our company knowledge we often are able to work on fabrics and fibers other companies will not touch.  We actually do the difficult cleaning for 3 other companies currently.  They bring their clients items to us and they look good to their client and get the credit.

We offer Dirty Classes to the trade, large homes with multiple staff, college design schools and showrooms and their personnel.  We also get asked to speak at designer meetings and groups who all want to learn about the cleaning, maintaining and restoration / refinishing of all the different products out there.


Do you have a standard pricing system for your services? If so, please share the details here.

I have to be honest, maybe 50% of the time we get asked about pricing.  People are mostly recommended to us and know that we are extremely good at what we do.  So, many call and say, "when can you get here."  I like to explain our cost and reasons for the differences in our cost vs. others.  Call us and I will tell you everything.


How did you get started teaching?

I got started teaching by starting my business.  Every single day I am teaching.  Employees, clients, showrooms, clients who call wanting info.

I have learned that by teaching and educating, I am standing out as a "Trusted Authority" in my field of work.  That I have establised that I am the person somebody should call to obtain, "FREE ADVICE".  24 hours a day.

Designers go to school and learn to design and orchestrate the deigning / funrnishing of a home.  But what classes did they take on how to clean or spot or fabric protect the very expensive items they furnish the areas with?

Why use solution dyed nylon with dog owners?  Why you do not want to use viscose or a velvet in certain areas or even certain homes.  Why rotating rugs, sofa cushions and chairs very so often will help with longevity of a piece.

I love helping others to make better and more informed, more intelligent choices.


What types of customers have you worked with?

You name it we have worked with them;

Go to my website FibermarkMTC and read a portion of persons whom over the years we have had the privlidge of working with.


Describe a recent event you are fond of.

My manager and I hit a certain goal, we did a "Happy Dance" in front of the other employees:)  We have fun at work.  My company reflects me.  We are very professional, really good at what we do and have a lot of fun doing it.


What advice would you give a customer looking to hire a pro in your area of expertise?

Hire somebody that you like and is honest and you would trust.  The actual work is the easy part.  But, if the job is bad or goes wrong - you want to make sure the company will absolutely fix it.


What questions should customers think through before talking to pros about their needs?

I think calling companies you need to keep an open mind.  Different cleaners are going to say and charge different things.  As I mentioned before, feel good about your talk and do not hold back on any questions.