Seattle Green Cleaner, LLC

Seattle Green Cleaner, LLC

5.0
Best of 2020
13 years in business

About this pro

Seattle Green Cleaner is an award-winning professional house cleaning company, providing top-notch, environmentally friendly housecleaning services in Seattle for nearly 13 years.

Best known for our white-glove cleaning and excellent customer service, our passion for environmental and social responsibility is contagious! We are licensed, insured and experienced.

Our seamless process gives you the best experience possible. 

Our unique Instant Estimates are accurate to within 30 minutes. From our online Instant Estimates, to our online Payment Authorization form, automatic recurring payments (for regular, recurring appointments), our online Booking form, and automatic email appointment reminders... from start to finish, it couldn't be easier to get a fabulously clean home with Seattle Green Cleaner.

We love making a difference!

We really enjoy cleaning and we take pride in our work. We know it's all about the details and that's our speciality.

Whether it's a move-in/out cleaning, an initial cleaning, monthly or biweekly service, every cleaning we do is a deep cleaning. Each cleaning we do is top-to-bottom from cobwebs to baseboards, door knobs and trim, and everthing in between.

We enjoy cleaning a near-spotless home and showing off our white-glove skills almost as much as we love transforming homes that need a lot of help. The look on a customer's face when they see how clean their home is and literally feel the change in the air... that's what it's all about!

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Credentials

Seattle, WA 98126
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FAQs


What is your typical process for working with a new customer?

Our seamless process gives you the best cleaning experience possible.

With Seattle Green Cleaner, you can manage the easy stuff from your computer, then sit back and enjoy your fabulously cleaned home! From getting a cleaning estimate, to scheduling your appointment, to paying for our service, safely storing customer keys, getting appointment reminders, to providing feedback…the whole process is seamless.

  • You can get an Instant Estimate via pdf to your email using our unique quote form.
  • Your appointments are scheduled for specific times with only a 15-minute arrival window. If your appointment is at 9:00 am, cleaners will be there between 8:45 and 9:15.
  • You will receive an automatic appointment reminder via email 24 hours before your appointment and an SMS reminder 1 hour before your appointment.
  • Once we’ve established how long ongoing service will take, your credit card will be automatically charged on your cleaning day (recurring service only).
  • You can see upcoming appointment dates and times as well as past invoices online 24/7 in the Client Hub.

Do you have a standard pricing system for your services? If so, please share the details here.

We charge $55.00 per cleaning hour.

Whole Home Cleaning: Our policy is to clean the entire home (or at a minimum, the main living level of the home), at the initial cleaning appointment. After the initial cleaning, we are happy to customize our service to fit your needs by working off a priority list if necessary. This policy is not flexible for the initial cleaning.

Minimum Cleaning Time: We have a 3 hour minimum service requirement for most appointments and a 4 hour minimum service requirement for move-in/out service. 

Total Cleaning Hours: Our estimates are based on "Total Cleaning Hours" because we often clean in teams, reducing the amount of time we are there. For example: 6 total cleaning hours = 6 hours for one cleaner, 3 hours each for two cleaners, or 2 hours each for three cleaners.


How did you get started in this business?

Jen started Seattle Green Cleaner in 2007.

She was looking for an environmentally friendly cleaning company to clean her own home. There were only a handful in Seattle at the time. She called each one and asked what she thought were basic questions that any green company should know. From asking about the products and supplies used, which kind of companies the owner supported, were their products easily biodegradable, were they tested on animals, how much were they responsible for putting in a landfill, etc. Not a single company could answer with confidence.

Jen realized there must be other people like her in the Puget Sound and especially in the Emerald City. She built a website, got a business license, cleaned friends' homes for free in exchange for honest feedback, critiques, and even asked "which kinds of things make you uncomfortable about having a service provider in your home." Within two weeks she was booked to capacity and within a year hired her first employee. Now, 13 years later, we've earned several awards and have consistently maintained an A+ rating with the Better Business Bureau, Angie's List and others.


What types of customers have you worked with?

We've worked with every kind of customer; from neat-freaks to hoarders and everyone in between. We aren't in business to judge people. We're in business to make other people's lives easier and to do it all with excellent customer service, absolute environmental responsibilty, and holding true to our ethics each step of the way. 


What advice would you give a customer looking to hire a pro in your area of expertise?

Ask queations about their ethics:

If they claim to be eco-friendly

- Do they use anything disposable (paper towels, disinfecting wipes, etc.)?

- How do they purchase cleaning products? Is it in bulk with fewer deliveries or are they running out to buy a couple of bottles at a time?

- Are their products truly eco-friendly? Are they easily biodegradable, are they phosphate-free, were they tested on animals, do they contain animal ingredients, do they use the environmentally destructive palm oil? What happens if a toddler or a dog ingests their products? 

- Are their quotes online or do they run around from home to home giving estimates?

Ask about their methods:

- Is every cleaning a deep cleaning or do they only do a deep cleaning the first time and then do "maintenance appointments"?

- Do they wet dust every single surface or are they just moving dust around and putting in the air by dry dusting?

- Do they use vacuum cleaners on ALL floors or do they use a broom which just puts more dust and allergens in the air?

Ask to see their Service Agreement and ask if they have a Satisfaction Guarantee. 

If you don't like their answers - move along!


What questions should customers think through before talking to pros about their needs?

What are your expectations?

Are you looking for someone to thoroughly clean your home (House Cleaner) or are you looking for someone to tidy up, wash dishes, and do a little light cleaning (House Keeper)? 

Are your expections realistic?

We'd all love to pay for only one hour of service, but is that realistic? How long would it take you to clean every single area of your home from the ceiling to the baseboards and every space in between? Would it take a whole day? As professionals, we have all the necessary equipment, supplies, and products and we know how to move quickly and efficiently. We are usually quite fast, but no one, not a single Human, can do a completely thorough top-to-bottom job of quality cleaning in an hour. 


Services offered