Landmark Computer Laboratories, Inc.

Landmark Computer Laboratories, Inc.

5.0
4 employees
39 years in business

About this pro

We know Windows computers. We've been building and repairing PCs since 1981. We're highly rated in Washington Consumer Checkbook, on Google Plus, and on Yelp. Free evaluations, reasonably-priced products and services, and new life for your aging PCs.

No matter where you are, if you can reach the Internet, we can reach you.  With secure remote access we can run your computer as if we were sitting at your keyboard.  It's more efficient than an office visit or house call, easy to get started, and the results are immediate and often dramatic.  

(From Bud Stolker:) I live, eat, and breathe personal computers.  (Well, maybe not eat them.)  They're an essential part of modern living, and I am pleased to be able to help people use them effectively.  

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Credentials

Alexandria, VA 22304
Email verified

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FAQs


What is your typical process for working with a new customer?

We listen to your issues and discuss various options for dealing with them.  Is the repair or upgrade cost-effective?  What choices make sense?  How long will the computer be out of service, and what will the job cost?  We offer free estimates for most jobs, and we offer loaner computers, with or without your files, while you're without your PC.  You're a client, not a customer.  We value ongoing relationships with our clients, many of whom have been with us for years.


What education and/or training do you have that relates to your work?

Since 1981 we've been helping people like you get the most from their investment. We provide personal computer support, service, sales, and networking, as well as traditional consulting and Internet publishing.


Do you have a standard pricing system for your services? If so, please share the details here.

Fees vary, depending on whether we're doing the work at your site, or here in the lab, or by secure remote connection.  We do NOT have fixed fees for particular jobs; rather, we charge intelligently depending on the complexity of the work, the time it takes to do it, how much of a hurry you're in, and where the work takes place.  Call for details.


How did you get started in this business?

Landmark Computer Labs began in 1981 as a consulting and training firm, teaching adult education classes on PCs through Open University of Washington, DC. Since then we have prototyped concept computers, developed a revolutionary operating system concept for a national publisher, custom-built thousands of systems, and consulted on lots of topics for plenty of people and institutions.


What types of customers have you worked with?

Landmark exists to serve small businesses, professional practices, entrepreneurs, organizations, and personal computer users. Since 1981 we've been helping people like you get the most from their investment. We provide personal computer support, service, sales, and networking, as well as traditional consulting and Internet publishing.


What advice would you give a customer looking to hire a pro in your area of expertise?

Talk to your prospective technician.  Does he (or she) know his/her stuff?  Can he/she communicate in plain English?  Will he/she present options that respect your time, your budget, and your technical abilities?  How long has he/she been doing this kind of work?  Can the company provide references?  


Services offered