Breeze End Technology, LLC
Breeze End Technology, LLC, provides computer support services in and around Virginia, DC, Maryland. We lead in the repair of Computers and Technology services for your servers, Networks and connected phones. Whether we bring you our shop or drop your device off at our store, our main aim is to make you happy with your computer again. Our company engineers are highly qualified and A+ certified for hardware and software problems diagnosis and resolution. After many years of providing IT services in Virginia, we have become the first choice of people looking for computer support. For all the services we provide, we have developed an excellent reputation. Breeze End Tech provides personal business computer support, so if your home PC needs expert opinion, then we will be happy to support you in every way possible with our reliable and cost-effective IT services.
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Frequently asked questions
What is your typical process for working with a new customer?
As soon as we get a service repair order from a customer, we schedule a field service engineer to give the customer a call get more information on the problems related to the machine. Complete full details on the machine to be repaired like the Make of the device, model, error codes related to the problem. An invoice is equally sent to the customer email address for confirmation. Customers may drop off machine to our repair shop or a service technician schedule to go on-site to repair the machine for the customer.
What education and/or training do you have that relates to your work?
We have very qualified, professional and experienced field service engineers with a B.S. degree in IT, Microsoft certification, CompTIA A+, Cisco certification, and certified trained HP, Canon experts with over 8+ years of experience. All Technicians are knowledgeable about repairing all types of machines we serviced.
Do you have a standard pricing system for your services? If so, please share the details here.
Our labor prices are reasonable for certified field service Engineers with more than 10 years plus of experience. We charge parts the same from our vendors, with no additional increase in the pricing. We Will discount or offer free return repair services for first-time customers on return repairs. Parts pricing is excellent. It also up to 1 hour onsite, unless it's a, it's a job that labor-intensive and needs more time to get done.
How did you get started in this business?
Breeze End Technology Inc started as an IT support Service company in computer repairs, desktop printers, home wireless routers, and now extended to networking, web design, data recovery, and other IT support services.
What types of customers have you worked with?
We have a long track record in commercial customers, Medium and large businesses. We also serve corporate organizations; we also service personal customers, medical institutions, universities, elementary schools, as well as all our customers within DC, Maryland, and Northern Virginia.
Describe a recent event you are fond of.
Making sure our customers are happy is our number 1 priority, all service engineers do not have preferred projects as their primary goals are to make sure our customer is up and running with no issues. Some service calls could take less than 30 mins, and others could take days to get done as you never know how bad a technical issue is on to you start working on it.
What advice would you give a customer looking to hire a pro in your area of expertise?
Go for a professional company with a proven record of customer satisfaction. Don’t look for low prices only; ask about experience and skills and make your decision wisely. Note that our professionals are they to get the best for you as we value our customers and value a long term business relationship together.
What questions should customers think through before talking to pros about their needs?
How important is this machine for me? What is my spending limit for this fix? How soon do I need this problem fixed? What are my choices for the fix? Call or email us for a direct quote.