ServiceMaster SouthWest

ServiceMaster SouthWest


About this pro

ServiceMaster Southwest is the leader for Houston, Katy and Fort Bend County for all types of heavy cleaning services, 24 hour fire & water damage mitigation, residential project cleaning, carpet & upholstery cleaning, and much more. 

Jerry and Paulette are industry-certified in all phases of cleaning, pack out and fire & water damage services. And they are proud of their many trained and certified staff members and technicians.

Whether you've experienced an emergency fire or water loss in your home or business, or you're simply looking for professional cleaning service done right you've come to the right place.

As one of America's most trusted name in cleaning and restoration, our friendly, licensed professionals are here to deliver peace of mind with fast response, expert service and guaranteed satisfaction.

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Katy, TX 77494
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What is your typical process for working with a new customer?

Assess needs and provide requested information

What education and/or training do you have that relates to your work?

We are an IICRC certified company.  Our technicians are trained and certified.  Services are not subcontracted.  Our employees are drug tested and background screened.

Do you have a standard pricing system for your services? If so, please share the details here.

Too many services to list.  Most common is carpet cleaning at $40.00/room.

How did you get started in this business?

Started our business 26 years ago.  We identified with the core values of The Servicemaster Company.  As owners involved in daily operations, we believed that giving outstanding service would ensure success.

What types of customers have you worked with?

All levels from residential tenants to homeowners to businesses.  General cleaning to disasters to hoarding situations.

Describe a recent project you are fond of.

An elderly homeowner who needed her water damaged wood floors replaced.  She had spent her lifetime collecting valuable museum quality heirlooms.  We packed out and packed back her personal contents and she was thrilled with the quality and personal care extended by our team.

What advice would you give a customer looking to hire a pro in your area of expertise?

Interview, make sure their selection is properly insured with both general liability and worker compensation, and then choose the company with whom you feel most comfortable and trustworthy.

What questions should customers think through before talking to pros about their needs?

Ask about supervision, source and screening of technicians, is the work guaranteed and what is the process if something goes wrong or is damaged.