At Pro-Am Power of Texas, LLC our technical support team has over 30 years of combined experience in diagnostic and repair of all things outdoor power equipment related.
Yearly we attend the various update schools provided by all the manufacturers we represent. Doing so keeps our skills fine tuned to the ever changing environment in the mechanics of the equipment you own.
We strive to be the best we can, and try to please our customers by meeting their repair needs.
While we do not repair customers equipment at their place, we do offer pick-up and delivery for a fee to those that cannot bring their equipment to us.
Every repair is a challenge. We take pride in the work we do and our reviews reflect that. Each of our technicians stand behind their work. Our warranty period of 30 days after the repair is completed is there to ensure that if you do have an issue after you pick it up we will assist you in getting it right.
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Information is key. We ask that all our customers be prepared to be as detailed as possible when they bring an item in for repair. Whether it is just a maintenance or a catastrophic failure, the details matter. It helps us save time in the diagnostic process. Which, in turn, saves the customer money.
Our technicians have various technical training backgrounds. Everything from prior military service, motorcycle repair school graduates, to just plain years of hands on experience in this industry.
We attend update schools every year to keep us up to date on all technological advances in our industry.
Every repair shop has a posted shop labor rate. This generally means that the shop should charge a certain rate for a given repair. However, every repair is different and will not require the exact same thing as the repair before yours.
Depending on the item we have a scale of what it typically will cost on average to fix.
We do have a diagnostic charge that is due upon drop off of the item to be fixed. That fee is deducted from the total repair bill should you choose to fix it after the quote has been given.
Personally, I have been in this industry over 20 years. Started off by working for a national chain store in their outdoor power equipment repair center. Moved on to work with other local mom-and-pop repair centers before opening up a repair center of my own.
There is always a need for quality when it comes to repairs and we try to meet those needs.
We work with anyone from a first time owner of a piece of equipment to the professional user who runs their equipment daily.
We provide repair services for many landscaping companies in our area.
We are fond of EVERY repair we do. Knowing that the customer has a smile on their face and a feeling of being able to get back on their projects makes us proud.
Definitely do your research. There is nothing wrong with taking your equipment to the guy or gal that performs services out of their garage at home. Just remember, you get what you pay for. Ask the shop if they use original equipment parts or do they use aftermarket parts. Ask them if they attend yearly update schools. Ask them if they warranty their work. Ask them how long will it take to get your item back. The details make the difference.
Remember to have as much information at your disposal before calling a repair shop. Have things like model number, serial number, overall condition of equipment, problems you are having with your equipment, etc..