I love my work. My Father had me servicing units when I was 6. He trained me and half of Nashville for that matter. I enjoy the customers and meeting so many interesting people. When I come to your home or one of my employees I don't want anyone not understanding the work I'm doing and why. Hvac is to most a mystery and sadly a lot of companies exploit people's lack of knowledge in the field. You ask us anything we will tell you the why the when and the where. That way when I say you need this you will know why.
Read above. My Father is one of the most coveted techs in Nashville. All the major companies know him and want him. Not just because he is that good (he's better). It's because they know he'll finish the job and he will most importantly win the customer. Character in a business very misunderstood by most of the community. Is priceless. That's who I'm trying to be and what I strive for. I've missed the Mark in the past but I push forward. I know your thinking what is he talking about. When a stranger enters your home do you want to question their intentions Or would you rather feel at ease. Knowing that there's no worries of dishonesty or fear of being tricked. When we show at your door I'm trying to be invited to the next family cookout.
Mark showed up and was on it. Figured it out in seconds and fixed it. When he told me my breaker was off and I remembered why. He shook my hand and left with no bill. Said he gives a break to at least one person a day and today it was me. You can’t beat that. Thank you Mark.
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