Philly Tech Help
About
Hi, I’m Keith – owner of Philly Tech Help. Everyone loves technology.... until it no longer works! That we come in. We provide IT services to the residents and businesses of Philadelphia.The mission is to alleviate technical headaches and create cost effective solutions to help our partners succeed.
Our residential offerings include PC, Mac & mobile repair featuring flexible hours and free pickup & return service.Our corporate offerings include on-site office network setup, troubleshooting and consulting services.
I’ve personally been in the industry for over 20 years and have earned many five-star online reviews from satisfied, recurring customers. Philly Tech Help is actively looking to build long-term relationships with new clients.
Give us a try because I think we’d make a great team!
No reviews (yet)
Frequently asked questions
What is your typical process for working with a new customer?
Listen to their needs. Think about their concerns and work together to find the best solution to movve forward.
What education and/or training do you have that relates to your work?
A+, Network+ and multiple Microsoft certifications.
Do you have a standard pricing system for your services? If so, please share the details here.
Prices vary by job. Typically a flat fee instead of hourly rate.
How did you get started in this business?
I had a natural knack with computers. First time I opened one up I had a good diea of what to do.
What types of customers have you worked with?
I work with everyone. It does not matter who you are or where you come from. If you have a problem and are willing to pay I will work with you and give it my best.
Describe a recent event you are fond of.
I recently helped a customer recover a lost .pdf file of a book she published. This made my client extremely happy as she thought it was a lost cause.
What advice would you give a customer looking to hire a pro in your area of expertise?
Check reviews. Ask for references.
What questions should customers think through before talking to pros about their needs?
Figure out exactly what you need. If you do not know what you need, have an exact list of details explaining the issues you are experiencing. This will help save time and money.