About
BEST WORK QUALITY QUARANTEED
WE ALWAYS AIM FOR A WIN - WIN SITUATION; TO PROVIDE THE SERVICE TO THE BEST OF OUR ABILITY AND MAINTAIN OUR MISSION IN MAXIMISING CUSTOMER'S SATISFACTION.
OUR PRICE IS NEITHER CHEAP NOR EXPENSIVE BUT REASONABLE AND CAN BE JUSTIFIED AS WE PAY CLOSE ATTENTION TO PROJECT DETAILS TO MAKE SURE THAT WE ALWAYS PERFORM ABOVE STANDARDS
WE ARE PROUD TO REFER TO POSITIVE REVIEWS FROM ALL THE HOME OWNERS THAT WE HAVE WORKED FOR, AS WE WON'T LEAVE A PROJECT SITE UNTIL THE OWNER IS FULLY SATISFIED THAT HIS/HER MONEY IS WORTH SPENDING
I ENJOY EVERY ASPECT OF WHAT I DO BUT MOSTLY IS MAINTAINING A POSITIVE RELATIONSHIP WITH HOMEOWNERS. TO EARN THEIR TRUST IS NOT EASY SO IT IS OF UTMOST IMPORTANCE NOT TO BREAK OR TAKE ADVANTAGE OF THAT
AT THE END, I FEEL EXCITED AND CONFIDENT, KNOWING THAT MY COMMITMENT AND INTERPRETATION OF THE PROJECT IS EXACTLY THE SAME AS THE HOMEOWNERS INTENTION SO BOTH PARTIES' SATISFACTIONS ARE MAXIMIZED
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Diane F.
Frank R.
Marilyn B.
Michael 5.
Frequently asked questions
What is your typical process for working with a new customer?
1. BE PUNCTUAL AND ALWAYS BE ON TIME
2. MEET WITH NEW CUTOMER AND HAVE THE PROJECT DISCUSSED
3. BE ATTENTIVE TO CUSTOMERS' NEEDS.
4. ONCE AGREED ON THE COST, PROPOSAL IS SIGNED BY BOTH PARTIES THEN WE'RE READY TO ROLL
What education and/or training do you have that relates to your work?
4 YEARS IN UNIVERSITY....MAJORING IN BUSINESS AND HR MANAGEMENT
15 YEARS OF CONCRETE AND STONE WORK EXPERIENCE
Do you have a standard pricing system for your services? If so, please share the details here.
NO. I USUALLY ASK FOR THE CUSTOMER'S BUDGET THEN WE COMPROMISE
How did you get started in this business?
BACK IN 2004, I STARTED AS AN APPRENTICE. WITHIN A YEAR I TEND TO MASTER BOTH CONCRETE AND STONE WORKMANSHIP.
WHAT I LOVE THE MOST IS THE RISK INVOLVED AND CHALLENGE TO INTERACT WITH NEW CUSTOMERS
What types of customers have you worked with?
ABOUT ALL TYPES OF RESIDENTIAL HOME OWNERS' WHO REQUEST ANY TYPE OF CONCRETE AND STONE WORK
DRIVEWAY, SIDEWALK, PATIO, FOOTING, WALL, STAIRS, FIREPLACE AND MORE
Describe a recent event you are fond of.
MY MOST RECENT CUSTOMER'S BUDGET FOR HIS CONCRETE INSTALLATION WAS A BIT HIGHER THAN MY BID SO WE TOOK HIS INSTEAD
UPON COMPLETION, BOTH PARTIES WERE SATISFIED WITH THE END RESULT, A WIN-WIN SITUATION FOR BOTH
What advice would you give a customer looking to hire a pro in your area of expertise?
DO NOT ALWAYS GO FOR THE CHEAPEST PRICE AS LOWBALLERS SACRIFICE QUALITY.
IT IS WISE TO CHECK A CONTRACTORS' PROFILE AND REVIEWS AS PAST CUSTOMERS WILL GIVE A TRUE PICTURE OF THEIR JOBS, ESPECIALLY THE WORK QUALITY AND CONTRACTOR'S RESPONSIVENESS AMONG OTHERS
What questions should customers think through before talking to pros about their needs?
KNOW WHAT HE/SHE WANTS WITH REGARDS TO THE PROJECT
1. WHAT THE CUSTOMER WANTS
2. WHAT THE BUDGET IS
3. STARTING DATE
4. PROJECT TIMELINE UP TO IT'S COMPLETION
5. BE FLEXIBLE WHEN IT COMES TO SCHEDULE AND PROJECT COST