Rise And Shine Cleaning Service
About
Rise and Shine Cleaning Service is a locally owned and operated family business offering service in Portland, Cedar Mill, Beaverton, Tigard, Lake Oswego, NW Portland, Vancouver, Camas and Washougal. Our premier residential house cleaning company offers the highest level of customer service and a satisfaction guaranteed signature clean that will exceed your expectations. Our house cleaning staff is professionally trained, bonded, and covered by workers compensation insurance. Our housekeepers share our philosophy of complete customer satisfaction and are motivated by your satisfaction with their work. Contact Rise and Shine today and find out for yourself what sets us apart from the competition.
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Frequently asked questions
What is your typical process for working with a new customer?
We believe that effective, up front communication is one of the keys to a successful partnership. We begin by gathering as much information about your preferences as possible. We will then provide you with a clear price quote and explain exactly what is included in that price. Once we have received your deposit we will send out a confirmation of your appointment. After our cleaning technicians have completed your project we will follow up with you to make sure that you are completely satisfied with the job that was done.
What education and/or training do you have that relates to your work?
All of our Cleaning Technicians have gone through and are certified in The Perfect Maintenance Cleaning training program.
Do you have a standard pricing system for your services? If so, please share the details here.
Typically, the rate we offer through HomeGuide is our standard rate for weekly service. Biweekly cleaning may be slightly more and a first time clean may be required. We don't offer a discount off of these rates and we don't have separate rates for a standard clean or a deep clean. We try to be as competitive and as transparent with our pricing as possible. When you contact us, we will give you an exact price. It will rarely deviate much from what you were quoted on HomeGuide.
How did you get started in this business?
As we sought to blend our two families, we knew that we wanted to switch career paths and find something that not only allowed us to partner together, but also to be able to have the flexibility to be there for our six children and participate in their daily lives. Debbie has worked on and off in the cleaning industry with her parent's cleaning business since putting herself through college and her Masters in Teaching program, and residential cleaning seemed like the perfect fit for us.
What types of customers have you worked with?
We work with a wide variety of clients ranging from executives, realtors, and professional athletes, to young families, roommates, and many types of living situations in between.
What advice would you give a customer looking to hire a pro in your area of expertise?
We would recommend making a list of what is important to you and then vetting potential service providers to make sure they make the grade in those areas. While it's understandable that everyone has a budget, shopping based on price alone may not yield the best results. How well and how timely does the provider communicate? Often, that can be a good indicator of the level of service you will receive.
What questions should customers think through before talking to pros about their needs?
We think it's important to start by looking at reviews. While they don't tell the whole story, you can learn a lot about potential service providers by their reviews. Ask what their policies are with regards to breakage, rescheduling, and when they're sick. What is the policy if something goes wrong or if you are unhappy with the job that was done. We would recommend asking if they are bonded and background checked.