We stand out other IT providers by being all about our customers. Our average response time to a service inquiry is 3 mins, almost unheard of in this industry. In addition, we're not pushy. We don't stock hardware. We get what you need when you need it.
We love the work that we do cause we get to play with electronics and technology all day long. We get to experience technology that some people only see on TV. We're all Nerds and we want to help you with any technological needs.
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Information is key! We gather as much info as we can about the device by asking lots of questions. This is the only way to begin an assessment of the customers problems.
MCSE, A+, CISSP, CCNA, CCNP, CeH, MCSA and that's just a few of them.
Every ones issues are different so all prices vary.
We have an insatiable passion for computers and technology. Our parents always told us to follow our passions and here we are today.
We work with residential customers that have ordinary issues or requests to small business network solutions to larger scales businesses and non for profit organizations.
A recent project that we had was a forensic IT investigation. We were hired to help locate and prove that the soon to be ex husband of our customer had stolen about 500k from bank accts, life insurance, kids college funds, etc. We collected every bit of technology from the residence and thats where the fun began. It took us 3 weeks to locate the money and prove that he willingly stole what was not his.
My advice would be to ask lots of questions. Having a second opinion is always ok. Sometimes major retailers fabricate work in order to meet quotas so be sure to ask your tech if it's necessary. The last bit of advice we have is that it is ok to ask for your broken parts back after you have had work done.