Roark Management
About
We focus exclusively on small businesses in and around New York City providing comprehensive technology service to help them achieve this business growth and goals.
This is all we do and we are passionate about it. With clients in nearly every business segment we offer outstanding customer service with practical solutions. that don't cost a fortune.
Our specialties are: Tech Support, Cyber Security, Cloud Solutions & Services, Disaster Recovery, Networks and Website Design & Development.
We are passionate about customer service and helping others achieve their goals. We utilize our love of technology to provide customers with a great experience and new options to grow their business to a new level of fulfillment.
Specialties
Computer type
Desktop or laptop
Computer issue
Photos and videos
No reviews (yet)
Frequently asked questions
What is your typical process for working with a new customer?
We offer a free, on site survey to assess a problem, situation or opportunity for improvement. Then we propose a solution or service for customer consideration, including time and cost. We answer all questions prior to work and do not consider the job done until the customer is satisfied.
There is never any fine print or commitments. Our service is based on personalized attention.
What education and/or training do you have that relates to your work?
A+ Certified
Cisco Certified
Project Management Professional
Agile Scrum Certified
Do you have a standard pricing system for your services? If so, please share the details here.
Our rates are competitive and flexible. We offer a variety of payment options, including:
- Competitively priced hourly rates
- Discounted rates for pre-paid hours (monthly or yearly)
- Billing in 20 minute increments
- Low cost monthly plans for preventative maintenance
- We accept all major credit cards
- Never any hidden fees
How did you get started in this business?
Many small businesses should not need to keep a technician on staff waiting for an issue to arise. The cost of a full time technician is best spent growing the business. Roark Management provides tech support only when it's needed and we back up all our work. Our growth is organic, based on the many referrals we received from satisfied clients.
What types of customers have you worked with?
Small businesses of any segment, typically under 100 users.
Describe a recent event you are fond of.
Recently we helped a client with a cyber security threat assessment. We found several vulnerabilities as well as a lack of informed best practices. After receiving our proposal to close the gaps the client had questions about moving forward in stages. We helped with priority, making the merits and risks clear. Soon after we began closing the gaps our clients competitor was the victim of a ransom attack. While the two are not linked, our client was very happy they instituted some changes to help protect their firm.
What advice would you give a customer looking to hire a pro in your area of expertise?
Seek a free assessment to understand precisely what and why you need technology support. Ensure it is explained to you in business terms and not technical terms. Avoid long term commitments and always seek references.
Technology is a tool for your business to help you operate efficiently, remain competitive and provide the best service to your customers. Technology decisions, therefore, should always serve these objectives.
What questions should customers think through before talking to pros about their needs?
The most important questions is "What problem am I trying to solve?"
Of course, if there is an issue that makes it obvious, but a small business should also ask:
"How do I remain competitive?"
"What risks does the business face?"
"What is the one thing that could put me out of business?"
"How do I see the business operating in three years?"