About
Customer service and satisfaction always comes first. I believe in honesty, integrity & transparency. I'll always be honest with you, even if it's not always in my best interest.
I want every new customer to be a customer for life, so I won't take shortcuts to bloat the price for a quick buck.
All I have is my reputation (and some pretty awesome IT skills) so I aim to please, which results in very satisfied, and usually long term customers.
If you're looking for a great "computer guy", you've found him. Give me a shot, I promise you won't be disappointed.
Specialties
Computer type
Desktop or laptop
Computer issue
Photos and videos
Reviews
Fiona K.
Regina C.
Alex C.
Frequently asked questions
What is your typical process for working with a new customer?
A quick phone call to get a better understanding of the problem and to determine whether the solution would be best accomplished via phone, on-site or remote access methods.
Once all of this has been worked out and provided to the customer, along with the estimated repair cost and time, the customer can determine whether or not they want to proceed with the repair.
What education and/or training do you have that relates to your work?
I completed my IT training at the Chubb Institute in 2001 and have worked in the IT field ever since. I am both Microsoft and Cisco certified.
I am skilled in the areas of PC troubleshooting and repair, printer repair, wired and wireless network technology, VoIP phones, and an intermediary skill level in hard drive data recovery.
Do you have a standard pricing system for your services? If so, please share the details here.
Phone and remote access services are set at $45/ hour. On-site services are $65/ hour plus a $75 trip charge. All parts costs are extra and will be provided upfront before services begin.
How did you get started in this business?
Just through a general interest in computers. It started in high school and continued through college. After spending several years working in different fields, I decided I wanted to do something I enjoyed...so I went to school for formal education. It was through the school's recruitment program that I landed my first IT job as a field service engineer for car dealerships.
What types of customers have you worked with?
A blend of residential and professional customers, both young and old. I've always said that everyone needs a good doctor, accountant, lawyer....and "computer guy".
Describe a recent event you are fond of.
The birth of my fourth son, Elijah
What advice would you give a customer looking to hire a pro in your area of expertise?
Ask a lot of questions and look for transparency. If they won't give you an idea of the problem and the cost to fix it, they may not be trustworthy.
What questions should customers think through before talking to pros about their needs?
Have I looked for the simplest solution to the problem? (i.e. is it plugged in, are all the wires connected securely) Is the problem a nuisance/inconvenience or is it debilitating? Does the cost of the repair make sense when compared to purchasing a new machine?