Computer Repair
About
When the customer is happy the way I explained the issue without getting too technical. My pricing is fair and will no charge unnecessary fees.
I like to explain to the customer the work I'm about to perform without making it complicated to the point of frustrating the customer.
Specialties
Computer type
Desktop or laptop
Computer issue
No reviews (yet)
Frequently asked questions
What is your typical process for working with a new customer?
Explain the problem to me, I will determine if it can be looked at remotely first if the computer is operating or arrange to meet onsite. I will give an estimate and we negotiate from there.
What education and/or training do you have that relates to your work?
I started as helpdesk technician for a non-profit organization for well over 10 years. Prior to that position, I worked as a computer technician at an Italian Bank in midtown Manhattan for 7 years. I am now a Network Administrator for the same non-profit organization going on 15 years. I do have a degree in Network Administrator overseeing the orginizations network infostructure with concentration in Cisco routing and switching.
Do you have a standard pricing system for your services? If so, please share the details here.
Standard pricing varies on type of Job. Usually I would charge a flat rate for those system check ups per computer or laptop $65.00. If it requires additional time or materials, I will let the customer know.
How did you get started in this business?
I've always done work for friends and family. Eventually I started to do side work and have serveral clients that call me from time to time.
What types of customers have you worked with?
I currently have clients that are doctors,real estate brokers..word of mouth threw other clients.
Describe a recent event you are fond of.
I migrated an email system of the real estate company of 4 employees and to office 365. It was important that none of the emails were lost and transition went smoothly.
The customer was very coopertive and provided all the information prior to the migration. It was a team effort.
What advice would you give a customer looking to hire a pro in your area of expertise?
I feel that having the knowlege and experice is half the expertise. Having people skills is as important. Its good to talk to the person first and see if you are comfortable.
What questions should customers think through before talking to pros about their needs?
1. When did the problem happened.
2.A good description of the problem.