What is your typical process for working with a new customer?
We begin with a meeting and client interview. Typically this involves visiting the new client's property and discussing their interests and goals with them. We then take that information and begin to work with them to formulate a plan for improving their property.
What education and/or training do you have that relates to your work?
At REDengine Lawn & Landscape, we pursue every avenue of specialized education and training related to total property management, including lawn care, landscaping, hardscaping, design, and more. Our staff each have different areas of experience and expertise, and we are actively pursuing additional skills.
Do you have a standard pricing system for your service? If so, please share the details here.
While we have standard prices, they are rather detailed and are based on many factors. We use what a potential customer tells us about their interests and their budget, and we develop a specialized program to help them.
How did you get started doing this type of work?
I got started doing this work when I was out of work and needed a new direction. Plant care has long been a passion of mine, and so I set out on a new path to help people make the most of their lawns and landscapes.
What types of customers have you worked with?
I’ve worked with customers with small properties and large properties, residential and commercial.
Describe a recent project you are fond of. How long did it take?
One recent project included designing a landscape refresh and solving difficult, persistent drainage problems. We repaired the existing french drain, we brought in new soil and reshaped the yard, and we installed a new walkway. The end result was outstanding.
What advice would you give a customer looking to hire a provider in your area of work?
Find someone who is willing to be honest with you, and who insists on doing quality work—doing things the right way—because in the long run, the right way is not just better, it's also less expensive.
What questions should customers think through before talking to professionals about their project?
Think about what you want to see and what you can afford. Sometimes, what we want doesn't match what we can afford, but with some ingenuity, you can find a solution that works at a price you can afford. If you find the right professional, you can usually find a solution you love, too.