My name is Steve Strong, and I run General Technics Consulting. I specialize in Windows and Linux PCs, troubleshooting and solving hardware, software, data recovery, and networking problems. I've received extensive education, certification, and training in these areas and more, during a career that spans across three decades. I've been named a "Top Pro" numerous times by Thumbtack, and General Technics has received their "Best Computer Repair Service Professionals in the Minneapolis-St. Paul area" award again this year for the fourth straight year. I've run this business for over twenty years, and I take great pride in the level of service and support that I offer to my clients.
I listen to my clients - really listen - and provide lasting solutions to their technological problems, not simply fixes for today's annoyances. I do this in a timely, cost-effective manner, utilizing my considerable knowledge, training, and experience to give my clients the assurance that there is a solution to their technological problems, and I will deliver it to them. My clients have the security of knowing that I'm their "Computer Guy," and that they can call on me anytime - 24/7/365 - for support. I am both rewarded by their confidence in me, and take that responsibility seriously.
In short, "no matter what your computer problem is, we can help you!"℠
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I first interview my new client on the phone to get a preliminary understanding of their problem and the surrounding circumstances. Next, I meet with them face-to-face to gather more information, and I ask them to duplicate the problem, if possible, while we're together. Then at this point, I give my client my evaluation of the problem, its likely causes, and an estimate of the time needed to fully complete the diagnosis and repair (the price is, as always, a flat rate and already known). I also inform the client if it will be necessary to purchase any additional hardware or software to complete the repair. Lastly, if I'm at the client's home or workplace, I determine whether or not repairs can be completed on-site.
Then I get to work!
A+/N+/Security+ training, over 20 years of experience in PC/LAN support, 5+ years Help Desk experience, continuing study, education, and training in Windows and Linux systems, software, and support.