The Merge Group.
Perfection, Satisfaction, repeat customers, Work with customer's budgeting, completion schedule, cleaniness.
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Frequently asked questions
What is your typical process for working with a new customer?
(1) Call Customer, Do a formal introduction of myself and then a brief history of the company.
( 2)Set up appointment.
(3) Call customer of the day schedule visit.
(4) Visit customer project site.
(5) Listen to the customer concerns.
(6) Educate the customer about their concerns.
(7) Follow up with customer with a proposal.
What education and/or training do you have that relates to your work?
Home Improvement Contractor license.
B.S. Civil Engineering.
Do you have a standard pricing system for your services? If so, please share the details here.
Pricing is base upon the scope of the project.
How did you get started in this business?
Born into it.
What types of customers have you worked with?
Residentual and commercial.
Describe a recent event you are fond of.
Did an additions on a client (women) house who was suffering with cancer.
She feld short with the payment ( project) because she had to continue to buy her medicine for her treatment of cancer, So we made her project for half what was negotiated.
She is now healthy, taking care of her children.
What advice would you give a customer looking to hire a pro in your area of expertise?
What questions should customers think through before talking to pros about their needs?
Ask any and all questions.
Build a relationship.