Central Square Computer Repair

Central Square Computer Repair

12 years in business

About this pro

We service small business and home users by offering exceptional service in the following: Virus removal, Networking, Web design, Consulting, Hardware repairs, TV repairs and almost anything electronic. Most repairs SAME DAY. We have over 15 years of on the job experience and we offer free over the phone estimates. We do NOT charge for diagnostics. Please google us and find our reviews :)

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Bridgewater, MA 02324
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What is your typical process for working with a new customer?

We do free diagnostics-- so basically, if you're new, just drag in whatever thing is broken (computer, phone, tablet, TV-- we do general electronic repair) and we'll get you an estimate. For a computer, we'll test the hard drive/RAM and then move on to software issues. We check out the physical before moving on to software: a virus removal on a drive that is failing isn't a wise decision. We're not in the business of pushing a mechanically failing computer off the cliff by scraping out viruses on a drive that has become faulty, or on a computer that is over heating.

What education and/or training do you have that relates to your work?

We've been in business in Bridgewater for 9 years as of winter 2016. We fix a lot of broken things, and we do do soldering, small device repair, and TV repair. We'll look at basically anything. Chris, the business owner, has been programming since he was 5, doing small business networking since he was 14. 

Do you have a standard pricing system for your services? If so, please share the details here.

We do free diagnostics. We can give a range-- a virus removal is probably $85 + a one month warranty; data recovery is a flat rate of $80. A hard drive install may vary depending on the size of the drive, but typically you're looking at $150-185. All our work comes with a warranty (1 month for software, a year for hardware). We also do lessons at $40/hour (normally people just come in for the single hour, by appointment) and iPhone repair varies by the market cost of the screen ($65-125, depending on the model). It's generally easier to call for an exact cost, but rarely does any price exceed $200 and in those instances you're looking at an expensive part to be replaced. :)

How did you get started in this business?

Chris has been programming since he was 5. He opened his first networking business at 14 after he began supporting an oil company's computers in Brockton. We've been located in Bridgewater since winter 2007 and since then we've taken on over 3,000 customers. Kelsey joined the business in May 2010; she began by taking on the web development projects and from there expanded into doing everything else.

What types of customers have you worked with?

We take care of not only walk-in customers with virus problems, cracked LCDs on laptops and phones, DC jack/solder jobs but also support over 50 small business networks throughout the Bridgewater-to-Boston area. We take care of lawfirms, doctors offices, oil companies, engineering firms and a liteny of other small businesses. We manage SBS-based networks (of sizes ranging from 2-3 users to 40+) as well as file shares, Apple-based networking environments, and home-users. Our storefront allows us to fix your average end-user's computer, welcomes walk-in clients during regular business hours, and our contract clients enjoy us coming out to them as necessary in addition to remote support.

What advice would you give a customer looking to hire a pro in your area of expertise?

Make sure they're nice. I think if I had any pet-peeve in this industry is that folks fixing broken things make it feel alien and intimidating, but everyone needs and uses a computer and processes have been simplified dramatically the last few years-- everything talks to everything else, so connecting your devices shouldn't feel scary. It's sort of inexcusable to make a client feel overwhelmed by their computer/phone/tablet, as the folks developing those devices (Apple, Microsoft, Google, Amazon-- whomever. :)) really aren't trying to make our lives harder than they have to be. They all have a different flavour but ultimately it should be simple and fun. I'd rather teach someone how to feel comfortable with their device, fix problems, and see them only occasionally than indimate anyone. 

What questions should customers think through before talking to pros about their needs?

Do you have your data backed up? I can back it up, and will, but it's important to know what's critical to you. Do you use Quickbooks, or any other software that I might need to look into? What are your goals? If you are overwhelmed, think only in terms of what you want to accomplish: "I want to know how to make sure I'm backing up my photos the _right_ way." or "How can I burn a DVD...? Do I have software to edit pictures or videos?" "My computer is slow - but it's old: should I fix it or invest in replacing it? If I replace it, how will I access my stuff?" Whatever the issue is, it's important to know that your computer or phone is just the tool to get stuff accomplished-- and the critical stuff is probably your data/photos/documents. If you know what matters the most to you, and know that it is backed up and safe, there isn't much else to worry about. :) 

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