Smart TimeSaver (Remote)Tech-Support

Monitored servers and escalated emergency issues.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Installed new hardware, software updates and security patches.

Recommended network security standards to management.

Ran various machines such as desktops, printers and sorters.

Consistently met deadlines and requirements for all production work orders.

Performed continuous checks on various data access types, such as user logins and file permissions.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Recommended architectural improvements, design solutions and integration solutions.

Established compatibility with third party software products by developing program for modification and integration.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.a

Supervised and provided direction for six technical direct reports regarding network activities.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.