FullCare IT Services

FullCare IT Services

5.0 (12)
Best of 2019
1 employee
14 years in business

About this pro

I only charge if the customer is satisfied, I take personal pride in the quality of my work, and I'm both a natural and an expert at what I've been doing since 2005.

CompTIA A+ Certified

Fluent in industry standard networking, programming, server, desktop, and website technologies
Highly Experienced

https://www.linkedin.com/in/stephen-kaiser-91865312

I enjoy meeting new people and always getting to work on new challenges

Read more about this pro


Credentials

Chicago, IL 60623
Email verified
Phone verified

12 Reviews

5.0

  • Jeongyeon Kim

    It sends a regular check up email about my laptop and i like it! If there is something i dont know about on the report (a check up email) then i easily ask FullCare IT manager by sending the email back! It's so easy.

  • Chris B.

    Very experienced and well informed. Steve was able to custom build a computer for me.

  • Nancy Gill

    Stephen Kaiser is thoroughly knowledgeable about all aspects of his work. He is efficient and professional. In addition, he demonstrates patience when a client is technologically challenged. Overall, Stephen is a pleasure to work with.

  • Phil Jennings

    Stephen is very knowledgeable and thorough. He is able to resolve all my IT needs.


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FAQs


What is your typical process for working with a new customer?

Phone call to review if we are a good fit

Rough quote based on an hourly rate

Schedule work

Perform work and check in with client every 2 or 3 hours to review progress and costs

Confirm cost with client and supply invoice

Get paid via PayPal, credit card, cash, or check


What education and/or training do you have that relates to your work?

Intense dedication to learning about computers since 1995

CompTIA A+ certification in 2005

Average of 12 hours/day working in Information Technology and taking on every project available as a learning opportunity since 2006

Earned a Sr. Systems Administrator or Managing Consultant/Engineer position at every job

Significant on-the-job training and experience:

Windows, Mac, Linux
Desktop, laptop, phone
Wireless networking
Advanced firewall, routing, switching
Powershell, batch, VBS scripting
Desktop, mobile, web software development
Website creation/maintenance


Do you have a standard pricing system for your services? If so, please share the details here.

$100/hr for home and small office work (workstations in general)

$150/hr for work involving servers/firewalls in small-medium businesses

$180/hr for work involving servers/firewalls in large enterprise organizations

Prices open to negotiation depending on project


How did you get started in this business?

People kept stuffing money in my pockets for fixing their stuff. Turns out, I liked doing it too.


What types of customers have you worked with?

All types


Describe a recent event you are fond of.

A regular client who knew I was coming made me coffee with two creams and two sugars as soon as I walked through the door :D


What advice would you give a customer looking to hire a pro in your area of expertise?

Trust your gut and make them explain things so that you understand what you are paying for. If they can't explain it well then either they don't understand it well enough or they don't care enough about your satisfaction to make sure you get what you want.


What questions should customers think through before talking to pros about their needs?

Google your issue for 10 minutes. I just saved you thousands of dollars.


Services offered


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