Craven Services

Craven Services

5.0 (1)
2 hires on HomeGuide
2 employees
28 years in business

About this pro

Friendly fast service offering remote and on-site service. 24 hour 7 day a week availability and 30 + years experience in the IT industry.

I enjoy the challenges that finding and resolving various issues with Windows, various hardware and networking relatated tasks that happen every day. 

I enjoy technology and the benefits it can provide to people and being able to resolve issues new technology brings keeps the space refreshing and fun every day.

Read more about this pro


Credentials

Des Plaines, IL 60018
Email verified
Phone verified

1 Review

5.0

  • Ron Petersen

    Arrived on time, efficiently completed requested work in less time that expected. Good person to work with, highly recommended.



FAQs


What is your typical process for working with a new customer?

Listen to the problem the client has, look at the pc and determine the bases of the problem and determine if the problem can be resolved within a reasonable amount of time. If the time is unreasonable, i typically will charge a flat rate vs a per hour pricing structue. 


What education and/or training do you have that relates to your work?

I have been A+ certified since 1998

I have been Microsoft Certified several times through the years

I routinely take courses to learn more about products that come on to the market or depending on the job requirement to perform the tasks required.


Do you have a standard pricing system for your services? If so, please share the details here.

On site for business my price is $90 per hour

On site for home users my price is $75 for first hour $50 each additional hour

Systems picked and worked on shop typically is 175 to 200 depending on the issue to be resolved.

Remote support will cap at $200 for home users. 

Remote support is $50 per hour for home users

Remote support for businesses is $75 per hour no maximum hourly charge depending on the issue.


How did you get started in this business?

My mother was in IT security and my father was a statistion, since both were involved with PC's since my youth I naturally found myself having a passion to dig into PC's to learn more about the operating systems and hardware. In 1992 i accepted my first paid client working on PC's for my neighborhood.

In 1999 I started working for a local computer shop and when that business closed I picked up a majority of their business and built up my own business based on that clientel. 

I have since gone to corporate side a few times, but I find my passion and desire to help the every day person not in a coporate environment was a stronger pull. I focused my time to support home users and small businesses.


What types of customers have you worked with?

I have worked with large coprorate and non profit organizations. I have helped thousands of home users over the years and I support over 10 small businesses with under 15 employees.


What advice would you give a customer looking to hire a pro in your area of expertise?

I personally feel you should have a technician that can listen to you and your issue. There are many ways to approach and address various issues in the PC industry. So I would use a technician that has experience and the ability to think on their feet and address problems from several directions vs just running the same script every day, that may solve some problems but, I find that there is always a wrinkle hiding somewhere script followers miss. 

If you get a cold call or a pop up telling you to call this or that number to fix an issue you didn't know about. Its a scam. Becareful who you trust with access to your system.


What questions should customers think through before talking to pros about their needs?

Have you restarted your system? 

If you have a laptop have you removed the battery as well as the power cord to verify thats not the issue?

If your system doesn't power on as usual, have you held the power button in for 15 to 20 seconds to see if the system is just stuck in some kind of sleep state or hibernation?


Services offered