About
We offer reliable, non-contract IT repair services. We have served the CSRA for over 13 years helping local business owners and end users meet their technology needs. We offer al types of technology services including secuirty camera systems, website design and hosting, as well as alarm and monitoring systems.
Highlights
Reviews
Tonya B.
Frequently asked questions
What is your typical process for working with a new customer?
I typically contact the customer directly as the business owner to find out what they truly need. A lot of times people end up overpaying or not getting what they really want because the cusomter doesn't understand all of their options. I try first to consult them and then once they make an informed decision act on the choice they made.
What education and/or training do you have that relates to your work?
I have an BA in information systems, an AAT in Computer programming, as well as an AAT in E-Commerce Web Design. I have several industry certifications from Comptia, the most recognized certification tester, the first being my A+ certification, my Net+ certification, and my Security+ ceritfication. Couple all of that to 13 years of on the job experience and you have a company like mine working for you.
How did you get started in this business?
I went to work out of college for a professor I admired who did consulting on the side. After a couple of projects I felt I was being taken advantage of and felt that if he could do the job without doing the work that I could certainly do the job better if I was the one doing the work and providing the service.
What types of customers have you worked with?
Mostly small to medium sized businesses with less than 20 computers. I started in residential and with more and more experience with business level equipment and technology I started gaining more small business clients.
Describe a recent project you are fond of.
I recently did a 48 High definition camera system installation at a new business. It was a really great project for me because I was able to work with the business owner and plan a security strategy for him. It was finished without a hitch in the time provided. I also got a new customer who now uses me as their IT provider.
What advice would you give a customer looking to hire a pro in your area of expertise?
Can they speak your language? Often times computer professionals are speaking above your head, which I greatly dislike. How we communicate to the customer directly effects how we are not only perceived by them but how comfortable they feel with us.