Computer Geeks Of Georgia
About
We have been providing Georgia most dependable and speedy on-site computer repair services but we are more than just a computer repair service . We also provide the following also well TV and Sound Bar setup & installation and a lot more. We have over 25 years of experience. We have earned the trust of hundreds of customers and we hope to earn your trust as well
Website:www.computergeeksofgeorgia.com
facebook: www.facebook.com/Computer.Geeks.of.Georiga
LinkedIn: www.linkedin.com/in/jim-the-technician-95743217/
it makes me feel good to educate a customer about the problem they have and the things they can do to possibly prevented. I call it educating the customer
Photos and videos
No reviews (yet)
Frequently asked questions
What is your typical process for working with a new customer?
1. Finding out what the issue is first and what I come do to fix it
2. let them know what the price is for the service
3. Then setting up appointment for me to come out to fix the issue and getting the address
What education and/or training do you have that relates to your work?
I worked at Archer management as facility manager / technology services for 10 Years and work with radiant systems, Bank of America and UCB these are the accounts that I worked on under Archer management which was bought out later by Oce.
Do you have a standard pricing system for your services? If so, please share the details here.
$59.00
How did you get started in this business?
Started out working with servicelive for my business and also with Best Buys with hanging their TVs and installing sound equipment and other electronics
What types of customers have you worked with?
Business and Home services such as hanging TVs installing Soundbars installing new printers, new computer, installing modems and routers other electronics
Describe a recent event you are fond of.
It was a case where I got a call and the customer told me that their computer was running slow so when I got there I started doing my follow through for detecting the issue. The computer was only slow when it got on the internet so the first thing I did was to do a speed test of the there internet service and discovered that the service was slow and I asked her to call her internet provider to find out what speed she was paying for. Come to find out she was not getting what she was paying for and before she had called me she had two other technicians that came out few months earlier. So the problem was not with the computer it's so it was that they was not getting what she was paying for at least 4 months. The customer is very happy to know it was not her computer but she was unhappy to find out that her service provider wasn't giving her the service she was paying for and also she was very happy that I found that out after she had other technicians over and she had paid them and it was not fixed
What advice would you give a customer looking to hire a pro in your area of expertise?
Knowing what I know in this business of service
First of all I would tell them no company should not have a problem with giving you at least three phone numbers of customers they serviced previously
Second of all find out what the prices for the service if there's a Trip fee for the service and if there's a hourly charge or a flat fee Third last confirm time and date of the service call window
What questions should customers think through before talking to pros about their needs?
First Can I fix this problem myself?
What's the maximum cost I can pay for service?
How urgent do I need to service?
Is that something I need done right away or is that something I can wait a few days or weeks to have repaired