All Around Computers, LLC.

All Around Computers, LLC.

Damon Watford

Auburn, AL

5.0

Responds within hours
17 years in business
4 employees

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All Around Computers has been serving the Auburn and Opelika community for more than a decade. Every customer leaves with a smiling face due to dedication we put into our work and customer service. Sometimes issues turn out to be better or worse than they initially appear and the customer is the #1 thing our mind. Our prices are competitive and you just won't find a more customer oriented computer repair shop in East Alabama.

Helping customers is the number one priority in our service industry. If it wasn't for them, then there would be no need for our type of business. Being able to put a smile on a stranger's face makes us sleep well at night. Most of the time, our customers become great friends by the time they leave our establishment. We welcome all issues with open arms and tackle any project no matter how big or small. We write the book on passion when it comes to servicing the community.

Services

Computer Repair


Location

Auburn, AL 36830

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Q & A

What is your typical process for working with a new customer?

When a customer arrives at our office, we introduce ourselves first and foremost. Then we allow the customer to inform us of the issues they've been experiencing. We then ask a series of questions to attempt to troubleshoot and gauge the required fix for the problem at hand. If it is a minor fix, we can take care of it at the front desk for nominal fee and sometimes for no charge at all depending on how much time was spent diagnosing and fixing the problem.

If the computer needs to be left in our care, we will enter your information in our repair tracking database and present you with a receipt for the diagnostic fee and a claim ticket that states what issues you're having, our terms of service, and link to follow the repair online. You can either follow the notes online or a technician will keep you updated by phone, text, or email about the repair process. Means of contact are dictated by you, the customer. Any parts that need to be ordered or installed are discussed with the customer prior to doing so. Once the job is complete, a phone call will be made informing the customer.


What education and/or training do you have that relates to your work?

Most of our technicians are graduates from Auburn University. Training, certifications, and experience vary between technicians. One experienced in your field of questions will be assigned to your issue.


Do you have a standard pricing system for your services? If so, please share the details here.

A diagnostic fee is required for all devices brought to the office. From there, a standard labor fee is applied upon completion of the work order. Depending on the type of labor invovled, an advanced fee can be applied, but this is very rare as most cases can be handled under the standard rate. If parts need to be ordered, they will be charged accordingly and approved for order by the customer before moving forward with the repair. Rush service can be added for a fee for those that are in dire need. This will put your machine at the front of the queue on the bench.

We also provide on-site services. These are charged by the hour. Also, there is a nominal fee for travel. This helps cover fuel costs and vehicle maintenance. If we arrive on-site to a problem that would be better suited for an office job, we will ask you inform you that it would be cheaper to be performed in the office and ask for your approval to remove your device from your home. At that time, you can either pick it up once completed or it can be returned to you by one of our technicians.


How did you get started in this business?

Everyone associated with our business has been passionate about IT since day one. Most of us grew up disassemblying our mom's VCR and reassemblying it. The thirst for knowledge keeps us going because the IT industry never sleeps and doesn't slow down. One man set out with a goal to own his own business. He spent countless hours working from his own home until he gathered a large enough client base to open storefront. This was done by personal advertising and doing quality work. It's not easy maintaining a college curriculum and going door to door to survive and provide. Through this guys dedication we are able to provide a much needed service to many more people over a broader spectrum and expanded geological area.


What types of customers have you worked with?

All ages. From walkins and residentials to small and medium sized businesses.


Describe a recent project you are fond of.

Most Recent: mPTP deployment over the span of several acres for multiple end users using UniFi equipment.

Favorite: Blanket Wi-Fi distribution for a 40' High 500,000 sq. ft. warehouse with RUCKUS dual-band APs.

Best Received: New high-end medical office setup from Server to Desktop to Site-to-Site VPN tunnel to hosted VoIP phone system to 36TB mirrored storage array.


What advice would you give a customer looking to hire a pro in your area of expertise?

Do your research. Don't just use someone because they have a better price or because they have a corporate name to stand behind. Call around and speak to the people that will be fixing your property before trusting them to do so. Our doors are open and 1 on 1 service is just a phone call away.


What questions should customers think through before talking to pros about their needs?

What may have happened to cause this issue? Have a rebooted my computer to try to fix the issue? Was I visiting any untrustworthy site? Did someone contact me saying I needed help with my computer?