MSG Siivouspalvelut
About
Every great business starts with an idea. You see a better way to do something, and create a company around it. You pour your heart into it and work long hours, but it’s all for a good reason. You’re turning your vision into a reality. Sounds great, right?
Here’s the catch: you’re not the only one. No matter what industry you’re in, you’ll face competition. It could be from similar companies, or it could be for the attention of prospective customers.
I love my job because everyone shares the same vision and is dedicated to the mission.
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Frequently asked questions
What is your typical process for working with a new customer?
When we meet with a new client we spend a few minutes to go over any concerns and problem areas of the carpet floors or upholstery to be cleaned. We also explain what they can expect during and after the service is complete, including details of the cleaning process and care afterwards . Next we measure the areas to be cleaned, test for color fastness and cleaning ability. We write and present a quote to the client and upon approval we then start the cleaning process.
What education and/or training do you have that relates to your work?
My years of experience have prepared me well for this position. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center, answering customer calls, and identifying solutions.