Tuen
2 hires on HomeGuide
1 employee
15 years in business
About this pro
I love technology! I have been building and repairing computers since 2004 and have helped people with simple password resests to finding shorted capacitors!
Read more about this pro
Credentials
Montpelier, MD 20708
Email verified
Phone verified
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Timothy was very courteous, thorough, and helpful. Also, Timothy resolved several issues that needed to be addressed. Timothy did an extraordinary job today.
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Tuen was great to work with and thorough! Will work with again.
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I had the pleasure of working with Tuen. I really love how professional and dedicated he was to the project. Amazing turn-around, timely responses, and excellent verbiage. Solved my problem, will definitely return.
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He is a patient person who understands a lot about hardware and software's maintenance. He works hard to help his costumers
FAQs
What is your typical process for working with a new customer?
A phonecall to the client to discover their painpoints and needs then a preliminary trip if appropriate to phisically see the job requested to provide an accurate quote then proceed to execute the job and 3 days after a follow up call to make sure everything is working properly.
Do you have a standard pricing system for your services? If so, please share the details here.
Typically it's charge per hours unless it is a pre priced job such as a system build for $100.
How did you get started in this business?
I was in college and many people in the dorms kept on having computer issues so I started off working for free pizsza and it evolved from there.
What types of customers have you worked with?
Students, restaurants, families, and hotels.
What advice would you give a customer looking to hire a pro in your area of expertise?
Make sure they try to remember details of the issue such as error codes, or symptoms to help expedite the techs ability to serve you.
What questions should customers think through before talking to pros about their needs?
Have the appropriate arrangements been made for any potential downtime for the piece of tech.