Computer Troubleshooters

Computer Troubleshooters

Carlos Soto

Damascus, MD

5.0

Responds within hours
20 years in business

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We are the largest IT Services provider in the world.  We have been in over 28 countries around the world.  Currently we have about 18 listed on our corporate website.

Being part of the largest network means that we have probably seen just about every problem there is out there.  We have a network of owners and technicians that provide a wonderful support mechanism to ensure that when we come across something, it can be easily handled in the best and most secure way possible.

Having this kind of resources at your disposal should give you the assurance that your issues will be dealt with swiftly and we will make every attempt at getting your network back and fully functional.

We really shine when it comes to determining why things simply don't work like they should.  We love dealing with complex environments and making them function better by identifying issues with either hardware, software or even user training.

Security is a hard topic because it is always changing and passing that information to our clients helps keep them safer.  We love showing clients just how things work so they can be more informed.

Services

Computer Repair


Location

Damascus, MD 20872

Service Area

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Q & A

What is your typical process for working with a new customer?

One of the first things we try to determine is what the client is all about.  The better we get to know the client and their needs the better we may be able to provide them with assistance with their networks.

Anyone can fix a computer, but it takes a real professional to understand what the client requires from their systems in order for them to be able to perform.

Getting to know our clients deeper than just fixing an immediate need helps everyone have a much better experience when it comes to this "IT stuff".


What education and/or training do you have that relates to your work?

I have worked professionally in the Enterprise environment for three decades.  I've worked as a System Administrator for the U.S. Department of Labor as well as the U.S. Department of Customs and Border Protection.  I am recognized by the Federal Government as a "Computer Guru".

I am a Certified Electronics Technician and have been CompTia certified to work on computers and systems.

I bought my first franchise in 2005 and was responsible for 22 zip codes in Hagerstown and Washington County area.  Today my franchises serve over 184 zip codes from the North Western part of Montgomery County, Pennsylvania and West Virginia.


Do you have a standard pricing system for your services? If so, please share the details here.

Although we can charge by the hour, once we have determined the root of the problem we can come up with a price model that will serve the client.

The same price model will not serve all clients, simply because not all the problems are identical.  This is why, at the core of everything, we need to get to know the client and their environment as well as their needs.


How did you get started in this business?

The idea of Geeks On Call was started in 1997, the first franchise was sold in 1999.  Carlos bought his first franchise in 2005. In 2010, the franchise grew from one to four franchises encompasing a larger region.  In 2012, MerryMeeting bought Geeks On Call and is now merging both Geeks On Call and Computer Troubleshooters into one brand.  Computer Troubleshooters follows the great core ethics of Geeks On Call and is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Northern Montgomery and Washington County. Our team of talented IT professionals can solve your IT nightmares, period.


What types of customers have you worked with?

Doctors offices, Carpet companies, Accountants, Lawyers, Car Repair Shops, Plumbers, Home Inspectors, Pyrotechnics, Boy Scouts of America, Realtors, Massage Therapists, Print Shops, ?Clothing Stores, Bars, Event Planners, Florists, Dentists, Hotels, Hospitals, Marketing firms, Plastic surgeons, Churches, Heating & Cooling, Condominiums, Automotive Dealerships


Describe a recent project you are fond of.

We had a client call and report that their network was slow and unresponsive.  After we went in and analyzed their systems we discovered a few items that were old and easily replaced.  However, we also discovered some "hidden" culprits that were out of sight that were the cause of the bottleneck.  Once we replaced the older equipment and straightened out their network room, they were able to communicate with the speed that they had always expected of their network.


What advice would you give a customer looking to hire a pro in your area of expertise?

Deciding on who to entrust your network to is not an easy task and it should not be taken lightly.  You have to weigh the pros and the cons of hiring certain individuals.  Sometimes you may not even know what questions to ask.  And if you do ask the right question, what type of answer should you be expecting?  We have published a free report that will help you make this critical decision just a little easier.

http://www.computertroubleshootersmaryland.com/ITbuyersguide/


What questions should customers think through before talking to pros about their needs?

When you decide to give the task of your network to someone else, that's when you have taken your next big step into growing your business.  Dealing with the mundane tasks of network security and management may not be what you signed up for when you opened your business.  Let me ask you this, let's say you are a doctors office... did you open your medical practice so you could manage the network, secure your servers, manage the deployments of patches and updtes or did you open your business so you could practice medicine?

It boils down to where do you want to spend the time at work?  Sometime you can't afford to outsource your IT support, but how are you going to know if you don't at least talk to a professional?