Onsite Consulting

Onsite Consulting

5.0 (2)
9 employees
38 years in business

About this pro

Onsite has been the most trusted repair and consulting business in Denver with over 7,000 loyal clients since 1982.  Onsite won the 2008 Business of the Year Award, and is regularly asked by local media for their expertise in the computer field from Fox31, KLTT Radio, 560 KLZ Radio, Tom Martino, and CBS National news.

Onsite helps at their walk in location, remotely, or onsite for Windows, Mac's, iPhones, iPads, networking, data recovery, spyware removal, new PC data transfer, backups, and more.

With multiple certifications and technicians, Onsite prides itself for fast turnaround and minimal downtime for families and businesses.

Onsite also teaches free or low-cost classes across the city including DU's OLLI Program, the Academy of Lifelong Learning, Heather Gardens Senior Center, multiple companies, and non-profit venues.

Read more about this pro


Credentials

Denver, CO 80204
Email verified
Phone verified

2 Reviews

5.0

  • Tracy

    Amazing service and friendly staff!

  • George M

    Friendly, helpful, and experienced. I got referred via word of mouth, and they have always been trustworthy. They do a great job of explaining things in a way I can understand. What more could you ask for?



FAQs


What is your typical process for working with a new customer?

We've been consulting since 1982.  We've heard and seen it all!

After a short explanation from the customer, we can explain options and our recommendations for a course of action.

We have over 7,000 loyal home and business customers so we won't steer you wrong!


What education and/or training do you have that relates to your work?

We teach free and low-cost classes around the city.  

Our latest round of classes are held at the Academy of Lifelong Learners www.academyll.org  


Do you have a standard pricing system for your services? If so, please share the details here.

Diagnosing what's wrong with the computer $40

Half of that is credited towards future invoices if you decide to get the work done.

Tune Up: $80 (includes the $40 hardware diagnostics)

Spyware removal: $120 (includes $80 tune up and $40 diagnostics)

Data Recovery: $0 to $200  Depending of the extent of data loss

In home technician: $90/hour

In office technician: $130/hour

Remote Monitoring and Maintenance: $9-$29/month (compared to $50-$75/month with other MSP Companeis)

Remote Help: $80/hour


How did you get started in this business?

We started in 1982 with one of customers we still have today.  We do virtually NO advertising, and have grown to 7,000+ loyal clients primarily by word-of-mouth referrals from our satisfied families and businesses.


What types of customers have you worked with?

We help everyone from teens (to learn how NOT to get a virus) to small business owners (who need just as much protection as a large company), to seniors who need a little help and tutoring.

We've taught classes to over 1,000 students at a time before and have many helpful videos online!

Onsite on Fox News:  https://www.youtube.com/watch?v=TwjVs6p7_00&t=67s

Remote Managed Care Simple Version: https://www.youtube.com/watch?v=soZUQZlxHJ0&t=11s

Remote Managed Care in 120 seconds:  https://www.youtube.com/watch?v=6DPXfnu2CFY

What to do when your accounts have been hacked: https://www.youtube.com/watch?v=yS9l9el4Icw&t=146s

Ransomware Explanation:  https://www.youtube.com/watch?v=PMFkgpVp2P8&t=71s


Describe a recent project you are fond of.

Personally, Scott enjoys teaching novice computer users on using technology to enhance their lives whether it be Google, Facebook, or protection from scams.

One of the biggest projects we had recently was moving a surgical office from one location to another in DTC.  We coordinated with all the contractors, X-Ray Machine Techs, phone company, Internet Company, and helped them have a successful move!


What advice would you give a customer looking to hire a pro in your area of expertise?

Ask your friends first.  Hear about the good and bad experiences they've had.  We've heard horror stories where the sherrif's office has to get involved for the IT guy to call back.  

Some IT people will do the "easiest" thing, and that's to backup your data and erase your computer.  That isn't the best thing for the customer.

Make sure you have them communicate with you daily about their progress.  Most repairs should take less then 48 hours.


What questions should customers think through before talking to pros about their needs?

How long will you have my computer?

What's wrong with it in easy to understand language?

Have you ever had a complaint?

Have you ever been sued?

Are you ensured and bonded?

Is my computer covered while in your posession for full value?


Services offered