Pleasanton Computer Repair

Pleasanton Computer Repair

2 employees
20 years in business

About this pro

We are very responsive to any issues our clients have and that is seen in our process when working with us.  We are constantly learning the trends and fixes needed to get jobs completed in a timely manner. We are always staying true to our word and communicating with clients.

We are problem solvers at heart and technology buffs so being in a role of helping someone with their computer issues is very fulfilling.

There are so many technology related solutions out there, it's a full-time job keeping up with what's relevant now and what's going to actually help someone do their job better.

Helping people find what they do best and tying that into technology is why we are in business.

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Pleasanton, CA 94566
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What is your typical process for working with a new customer?

The first step we do is diagnose the computer.  This is a multipoint inspection we perform to check the condition of the computer.  During this process, we will attempt to recreate any issues the client is having and then quote with a flat rate cost for repair.

What education and/or training do you have that relates to your work?

Aside from my AAS degree in Computer Technology, I have over 15 years of experience working directly with customers and solving their problems.  I have certifications from Dell, Lenovo and other vendors we work with.

Do you have a standard pricing system for your services? If so, please share the details here.

Most of our services are flat rate after our diagnostic fee of $49 for most jobs and $99 for custom computers, liquid damage, and more advanced issues.  Our diagnostic fee applies to the cost of repair.

Our hourly On-Site rate is $128/hr.

What advice would you give a customer looking to hire a pro in your area of expertise?

Communication is everything in this business and being as transparent as possible. Reading reviews is always the best way to find out overall how someone performs or communicates.  I would also work with someone that has an actual storefront or a well-established business that does this work full time. 

What questions should customers think through before talking to pros about their needs?

The best way to attack any computer issue is to write down the process taken to recreate an issue.  What programs do I have open? What items do I have connected to my computer? Does this happen after a fresh restart or has my computer been on for a long time? Sometimes it's just best to have a professional look at it before trying to run any kind of repair or program to fix it.  Most of the time it does more harm than good.

Services offered