About
TECH SUPPORT
No mileage charge within Marin County.
Computer troubleshooting, setup, and maintenance. Help with all other electronic devices.
TRAINING
Personalized computer lessons in your home or office. All levels, and many topics to choose from.
FREE Tech Support follow-up after training:
Start that new job or project with confidence, knowing that if you ever get stuck I'll help you through it at no extra charge! Call today to schedule lessons or computer services.
I've always been a natural at Tech Support & Training. I'm the go-to guy wherever I am.
Helping people doesn't feel like work and I'd do it for free if I could!
Reviews
Joan B.
Liz S.
Jen
Frequently asked questions
What is your typical process for working with a new customer?
Serving Marin County only. (Exceptions made at standard mileage rates.)
1. Discuss customer's needs.
2. Provide a quote and a timeframe.
3. Make an appointment.
4. Available for followup as needed.
100% Satisfaction Guaranteed or you don't pay.
What education and/or training do you have that relates to your work?
B.A., University of California.
30 years of professional experience in the software industry.
Wide range of students and skill levels. Both individual and classroom training.
Do you have a standard pricing system for your services? If so, please share the details here.
Rate: $75 / hour. All work is 100% guaranteed.
No mileage expense within Marin County.
Standard mileage outside the county.
How did you get started in this business?
Worked as a software engineer for 10 years. Was frequently asked to train other employees. Eventually transitioned to 100% Tech Support & Training.
What types of customers have you worked with?
TECH SUPPORT:
Mac (80%) and PC (20%).
TRAINING:
Age range: grade school through the elderly (92+).
Level: absolute beginners to fellow engineers.
Job function: casual users, sales staff, executives, military.
Describe a recent event you are fond of.
Helping an elderly woman sort out her computer. She's always excited to get going and is very proficient, breaking all stereotypes.
What advice would you give a customer looking to hire a pro in your area of expertise?
Have a clear idea of what you want done.
Be sure the person you're hiring understands your issue and communicates how they're going to solve it. (Time-frame, process.)
Insist on a 100% satisfaction guarantee.
What questions should customers think through before talking to pros about their needs?
What does the end result look like?
What is my budget?
What is the time-frame?