Affordable Honest Computer and Laptop Repairs and Sales Same Day Service since may 2000
With the Owner having over 18 years in computer repair experience and 3 each A.S. degress in Network Design, Network Administration and Information Security his areas of expertise covers everything computers. With a hard working "work ethic" customer service and quality of service are prioity one making sure the customer get a quick turn around "Same Day Service". With quality work and good customer service coupled with good pricing we have a recipe for continued success. Call us with your IT challenges for a rewarding resolution to your problem.
Thank you in advance for the opportunity.
Meeting new people everyday and the challenge of the problem using innovative troubleshooting techniques to discover the problem and then providing the resolution that creates one more happy customer.
Gave them a call later in the evening and was surprised to get a person on the phone at all. Spoke to Dale and he was happy to try and walk me thru my issues. We were not able to troubleshoot and realized it was hardware related so he told me I could drop off laptop THAT NIGHT! Next morning, it was ready. I'm amazed how fast and helpful he was. Seriously better and faster than geek squad or other services ive paid for. Plus the price is great. I recommend calling them above anyone else
Attention to detail and honest about what I needed done to fix the computer.
Consultation over phone and set appointment for client to drop off computer for diagnostic which is free if customer leaves for repair.
Repair computer or order parts for repair.
Client picks up their computer.
The 18 years experience is, I feel, a nessessary requirement for good training and education in the IT field. I also have 3 A.S. degrees in Network Design, Network Administration and Information Security which also includes Cisco CCNA and CCNP that covered programming of very high tech switches and routers. I'm also trained in Computer Forensics.
My Customer Service experience goes back 21 additional years with a successful Sales and Marketing career working with several Northern California radio stations and Home Improvement companys.
Our pricing is the lowest industry wide which are as follows:
Drop Off to our location is $29 per hour plus parts and quoted and approved for the total amount by the client before we start.
On site is $57 for the first hour plus parts and $29 for additional hours preapproved by client before we start as well.
Diagnostics is included in the repair pricing and the cash value is equivalent to one hour if there are no repairs.
Prior to computers I worked in Home Improvements as a roofing contractor which finally just became to hot in the Sacramento summers so I turned a computer hobby into my next career working inside in an air conditioned office.
I work with all kinds of different customers from business to home customers but really they are all just one type of customer. A customer that is frustrated and looking for solutions for their computer problems, and then they meet me!
Look at experience, warranty then price.
They should think leaving it to the pro and asking them the questions.