About
Andre' Company is a data networking services company established in 2012. I provide every type of computer, network, data, telephone, low volt installation, repair, consultation and servicing for small and large businesses, including home offices. I have a passion for keeping you connected simply, securely and economically. So, if you need your data network designed & installed or just a computer tuned up. Andre' Company is the right call. 949/478-5226 [email protected]
I most enjoy the diversity and constant challenge each job presents. No two jobs are ever the same. I also enjoy the pressure and accuracy being a professional technician requires. It has to be done accurately, on time every time...I love that!! It's a serious business for serious people. Being a professional data technician requires continual learning, always new things to learn that must be learned to stay relevant.
Highlights
Specialties
Computer type
Desktop or laptop
Computer issue
Reviews
Randy H.
Frequently asked questions
What is your typical process for working with a new customer?
The initial contact is a discussion, a consultation to determine what you want solved and the best solution. Then we set up an appointment to get it done. If it's something that can be done remotely such as a computer tune up or debugging, I'll quote the price up front and fix it immediately or at a time that works best for you. Payment by card at completion.
If it's a larger job such as cabling a new office or installing a network, I'll work with the business owner, franchisee or homeowner directly. We'll discuss the goals of your project, resources needed and timeline. The cost of the project is quoted upfront paid in one payment at completion. Large projects will be broken into phases with agreed upon payments at the completion of each phase. In most cases equipment such as servers, pc's, data racks are purchased and ordered by the business/home owner. I'll install, configure and, if you want, provide support ongoingly. Ask about a service plan.
What education and/or training do you have that relates to your work?
Eight years and counting full time experience as a data services technician, as a sole propietor, all by referral and word of mouth. This is one of my first attempts at any type of marketing. My experience spans nearly all facets of the medium to small business, home networking & low voltage sector. I'm experienced with the WAN/ISP side and analog phones. You name it, I've done it all. My company services both Southern California and Arizona. My customers include DHL Express, DHL Global Forwarding, Birch Communications, Tie National Business Services, Massage Envy, Amazing Lash Studios, Hand & Stone, Cardinal Financial, JD Packaging, Mark 1 Mortgage, Gold Coast Funding and Cameo Escrow to name a few. I carry two million in E&O and liability insurance and can be insured for much higher for larger dollar projects. I've never had a claim of any sort.
Do you have a standard pricing system for your services? If so, please share the details here.
Each job is different but there are few things fairly standard.
Remote PC tune up & debug average $85 - $185 depending on severity of the infection or problem. Onsite minimum $125.
Router & WIFI set up/troubleshoot average $125-$300.
Hard drive replacement cloned to new drive averages $125-$200 plus cost of the drive.
Hard drive replacement and basic OS reinstallation averages $125-$250 plus cost of the drive and OS if needed.
New PC set up varies widely depending on what needs setting up, Outlook, software installed, syncing with cloud services, printers & scanners etc.
Whenever possible I prefer to quote a price for a job rather than hourly plus material.
How did you get started in this business?
I've always had an interest in technology however my background is in finance. Eight years ago, I decided to turn my interest into a business and leave the finance world for good. I started out fixing any and every computer I could get my hands on, friends, family, coworkers etc. I quickly found I was good at it and had some success. Being a bit of a nerd, I wanted access to larger enterprise class equipment. Fortunately for me I paired up with a talented, very experienced & well connected data technician who would become my mentor. I believe his company is on HomeGuide also. Over the next years working on hundreds of projects together I learned to become an expert in data networks for businesses & homes. My thing is neatness, simplicity, and hyper attention to the details. The result is a reliable network, system and computer that just works.
What types of customers have you worked with?
Ninety percent of my customers are small to medium business. Many of my customers are franchisees or manufacturers. I also have a number of real estate related customers, mortgage, escrow and realty offices. I also have relationships with a few larger nationwide business services companies who hire me for all types of projects big and small.
Describe a recent event you are fond of.
The advent of mesh WIFI networks. Finally, a reliable way to get good WIFI in nearly any building.
What advice would you give a customer looking to hire a pro in your area of expertise?
Look for a technician that you have a repour with. Your goal should be to find a technician to keep. Much like a good mechanic or accountant you want to find your I.T. person. In addition to being honest your tech needs to be aware of what they can and can't do and has the character to communicate it. A good tech, a professional has relationships and resources to provide the best solution. An example is analog phone systems, I don't program those but I know a pro who does.
What questions should customers think through before talking to pros about their needs?
Think first about exactly what outcome are you seeking? When talking to a prospective tech ask your self is this person trying sell me or help me? Believe me you'll know the moment you think the question. Also ask yourself if the tech is over promising, some techs bite off more than they can chew. If you're considering a tech for a larger project, I suggest first have them do a smaller task and see if you like their work ethic & communication.