About
Its convenient for the user with the computer problem. We talk on the phone with me logged remotely into their system. then if continuous work is required they can do other things while whatever scan or fix is in-process.
And now with Covid isolation, it is THE way to provide technical support.
I have always enjoyed working with computers. Starting with core memories many years ago and then minicomputers from DEC and Data General. Moving to the IBM PC in 1980 was very exciting and now both Apple and PCs are greatly challenging and interesting. I am even working with the Raspberry PI as a Linux learning experience.
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Reviews
Larry P.
Lee A.
Frequently asked questions
What is your typical process for working with a new customer?
The client has a problem with their system that they cannot solve. Or they have an infection which prevents them from working.
What education and/or training do you have that relates to your work?
40+ years involved with PCs. The last 20 years specifically with PC support issues.
Do you have a standard pricing system for your services? If so, please share the details here.
Deposit $32.50, then $65 per hour, billed on a 1/4 hour basis.
How did you get started in this business?
Was involved with electronics manufacturing and engineering design for 40+ years. In 2000 I went full time in technical support of PCs.
What types of customers have you worked with?
Previously, businesses. Some with up to 30 employees. Now mostly home based businesses and some indiividual users.
Describe a recent event you are fond of.
At our church, Lutheran Church of the Cross, in Laguna Woods, on El Toro Road, twice a month we distribute free groceries to seniors 200+ that need financial help. I help coordinate this ministry.
What advice would you give a customer looking to hire a pro in your area of expertise?
Ask for referrals. I have several on the website, www.pertelcomm.com. I could supply more.
What questions should customers think through before talking to pros about their needs?
Have they rebooted their system before calling. Rebooting fixes sooooo many problems, it is unbelievable.