About
Quality, support and care. I take any apportunity carefully by knowing the job and needs and do all the best of me by using the knowledge and experience to solve the problem! I try all my best to understand the need of the customer and the issue of the equipment and offer the best possible solution for customer.
Bringing back equipment to the best working condition. Impossible is possible. Everything needs a second chance! After being in this business for more that 25 years I have seen so many people get surprise and happy by having their equipment getting back to function again, sometimes even better than before by some minor upgrade or tricks here and there! Hope you experience the same!
Highlights
Details
Computer type
Desktop or laptop
Computer issue
Reviews
John C.
Frequently asked questions
What is your typical process for working with a new customer?
1: communicating about the issues 2: evaluating the issue 3: offering the best possible solution 4: fixing the issue
What education and/or training do you have that relates to your work?
AS in Electronic from ETA. DELL and HP certification in PC laptop and printers. Special training in motherboard and laptop repair (+10 years).
Do you have a standard pricing system for your services? If so, please share the details here.
Free evaluation. $40/h for first hour, after goes by project finish max up to $120 for small and avarage jobs, special situation like data recovery, high end equipment system repair goes by agreement.
How did you get started in this business?
Started electronic in age of 11. Then had my own product in sound system, amplifiers and speakers meantime repairing my customers HiFi/ high end sound system equipment. Later because of the need of the time, I switched to computer business and started working in IT field. Repairing, assembling, troubleshooting SW/HW. Later got hired by the a very well known company in the MB repair department. Did that for 7 years then received promotion to special laptop service department as manger. Later moved to high tech sound and robotics company and worked there for 11 years.
What types of customers have you worked with?
Home users, companies, shop, office
Describe a recent event you are fond of.
Troubleshooting a very old, high end sound system. Needed attention, concentration and patience.
What advice would you give a customer looking to hire a pro in your area of expertise?
First and for most, person need to offer solution. It means by offering the solution they already know the problem and will do the job. I personally don't gain my experience by doing true or false job on customer equipment. It is so important to remember, if someone works on your equipment that person can cause more issues if they don't know how to handle it which can make it so difficult to get it fix for other technician. First hand problem has all the evidences. 😉
What questions should customers think through before talking to pros about their needs?
Sometimes it takes time, sometimes it is not easy fix even if it looks so easy, never rush the technician because sometimes equipment needs more effort but everything is possible and nothing is impossible.