DRAIN PRO PLUMBING & SEPTIC CO.
About
We are a small plumbing company that loves building relationships with our customer. We know Plumbing repairs is not something anyone really wants to get done so are prices will put a smile on your face that is how we stand out from all other competitors. We value or work and customers to earn your business for now and into the future. We stand behind what we do and we are very respectful. This company core value is all about respect and taking pried in our service for you. The owner of this company is from the heart of Alabama so being respectful an honest is one of the highest values we try to imply in our company.
We enjoy building customer relationships earning their trust in us making them feel better about having to fix or replace there plumbing issues they may have with a timely fashion and a good price. No job is too small or too big we have over 19 years experience in every aspect of plumbing there is nothing that we cannot do for you.
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Frequently asked questions
What is your typical process for working with a new customer?
Working with new customer is always very exciting from Gaining there Trust to giving great service and prices. we respect everything around us and understand issues also they may be having from unexpected repairs or locating and diagnosing a problem that is a burden to you.
Do you have a standard pricing system for your services? If so, please share the details here.
We do not have a standard pricing system all work we feel like is different situations. Repair cost or Replacement cost to us it is always different. Different situations on different jobs two us makes four different pricing. We inspect every job very thoroughly and make sure always we give the best price possible for every customer.
How did you get started in this business?
Plumbing was a childhood job and was continued throughout the years to where I am today I have over 19 years experience and love what I do.
What types of customers have you worked with?
We have worked with all types of customers from homeowners with personal home issues to homeowners with rental property, rental agencies, contractors and businesses we have had experience with all types of customers from building a trusting relationship with a homeowner to building a proposal for a business. We have experience in communicating with all types of customers and giving the expert experience that they are looking for.
What advice would you give a customer looking to hire a pro in your area of expertise?
The advice I always give to a homeowner looking to hire someone to work on their problems they're having at their home. make sure they are trustworthy willing to listen and very respectful. Always try to get at least 3 bits sometimes the cheapest is not the best the person's knowledge and well-roundedness to them of who they are would be the one I would go with.
What questions should customers think through before talking to pros about their needs?
Questions customer should always ask about their problem they're having in my opinion. What caused this issue? Will this issue happen again and why? How long does this typically last and why? What can I do as a homeowner to prevent this from happening again?