About
Our customers appreciate paying for a service they are quoted. Too many times we learn customers being hit with additional charges not expected, from other companies.
I enjoy providing comfort and solutions for our customers great indoor experience.
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Brian W.
Frequently asked questions
What is your typical process for working with a new customer?
Listening to their questions and concerns. We're here to help, not to stress them out. Providing them with options and helping them feel good because they do have options.
What education and/or training do you have that relates to your work?
We have received factory certified training and continuing education training from Lennox, Amana, Coleman, American Standard, Rheem, Fujitsu, Mitsubishi, DAIKIN, Trane, York, Carrier, Day & Night, Bryant, Payne, Tempstar, Ruud, Mainstream Engineering, Friedrich, Navien, Noritz, Rinnai, and many others
Do you have a standard pricing system for your services? If so, please share the details here.
We utilize a standardized flat rate pricing thru Aptora. They download current prices from local supply houses, using nation labor times ( how long a task should take) and our labor rate for a task, ie. On any given task we'll present to you a price to complete a repair. Let's say for example, a task should take 45 min to complete. The flat rate includes the cost of the part and the labor to install it. If the technician is having some difficulty completing the task, there is no additional cost for that task. If it takes 6 hours to complete, the price is still the same.
How did you get started in this business?
I was part owner of an air duct cleaning company. When the company got sold, I went to work for LENNOX. They have industry leading training programs on service and installation. That really open the doors to becoming a journeyman and master technician and culminating in receiving my contractor license from CA and UT
What types of customers have you worked with?
Residential, homeowner, tenant improvements, rental property owners, commercial, manufacturing, new construction, remodelers
Describe a recent event you are fond of.
Replacing on old boiler and water heater with a Combi boiler system. Completely freed up all the floor space where the boiler and water heat sat. Mounted the new tankless Combi boiler to the wall. What a beautiful System . Extra floor space Spa like comfort, endless hot water and cutting their heating cost by more than half.
What advice would you give a customer looking to hire a pro in your area of expertise?
Look at their reviews
Get multiple bids or quotes and or look for second opinions
What questions should customers think through before talking to pros about their needs?
Consider your budget, plan ahead.
Do some research on systems you like to replace.
There are some really cool technology available and extremely efficient and comfortable systems.