Richard M.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Renown did a remarkable job for me throughout the entire process. In the beginning, they met my adjuster on site and walked through the whole insurance process for me. Jose communicated the intended schedule ahead of time, confirmed the day before the work was scheduled and then actually started on time. We had just recently installed a pretty extensive new landscape and they took extreme care to make sure nothing was damaged - I was very impressed with that. They finished the job beautifully (and on time) and took the extra step of replacing some metal flashing that hadn’t been known to be a problem just because it was the right thing to do. Jose coordinated a final walkthrough that worked with my schedule and made sure I was pleased with the final results. I most certainly was! As a final indication of their dedication to excellence, Jose made a very thorough final pass with a nail magnet in an attempt to pick up any stragglers that weren’t caught on the crew’s final check. Quality and attention to detail are very important to me and they demonstrated throughout the whole process that it is for them as well.

Zoe P.

Our ac did not turn on during the hottest day so far this year, so we call and had charlie from prime come to the rescue. He fixed our ac without trying to upsell us and provided clear options for repairs. Great service all around.