Customization. I draw out a graph of the home and diagram areas for conducive conditions, in color, with a check list for Action items to be done by the homeowner or myself. My recommendations WILL reduce and lower pest activity. Spend 5 minutes on the phone with me and I'll share the 4 best things a homeowner can do to protect their home, all of which you can do yourself. If you're contacting me about a specific problem, a pic or specimen is often helpful, and a short phone conversation recommended before I book an appt. In fact, sometimes a homeowner may be able to do a thing or 2 in advance to get the most value from my services.
Experience......over 5,000 residential applications and nearly as many termite inspections.
References....are available....perhaps you may become one!
Network.....I made several good connections over the years and am glad to refer if their skills are best for a customer. Pick my brain if you wish.
I like connecting with people and finding out the true nature of the problem, then bring the pieces together to solve it. I like sharing knowledge and equipping people to do things themselves. Of course for those who want turn key service it's certainly available
Promptness. communication, and being professional. Matt explained the service he would provide and did just that.
My experience with this business was very positive. Mr. McCauley was timely, polite, and professional. He also shared knowledge about the problem I was having and preventive information that was helpful.
Matt was very knowledgeable, helpful and friendly. It was a pleasure to have him taking care of my pest problem.
Knowledge and very nice
I try to respond to requests promptly. In every case I am as thorough as possible. Some customers like a high degree of interaction, others just want the job done, and several leave gate key for me after we've been working together for a while. I want to know if a customer has any house pets. Most helpful is a brief conversation and a small handful of questions, so I can really zero in on what the issue is, and come fully prepared to treat it. Photos and specimens are always welcome
Formal training and CE when formerly employed with 2 of the largest pest control companies in the metroplex