Our business operates on 3 basic principles
Attention to Detail - The little things are what matter to most, we strive to ensure that the customers requests are carried out exactly to their requests.
Communication - The world is not a perfect place, occasionally the customers request can not be fulfilled without creative thinking and flexibility (this is ok/ AS LONG AS IT IS EFFECTIVELY COMMUNICATED TO THE CUSTOMER)
Sense of Urgency - Every request is initially responded to as if it is an emergency. If the customer to the time and went to the expense of calling a professional, it is important to them, which makes it important to us.
They were truly professional, responsive and communicated well.
Spend a few minutes talking with customer to ensure that we completely understand not only the job they are requesting be done, but also to the purpose behind the request. This helps ensure that the project is attacked from all anglles.