Delaware Express Garage Door Service
About
We strive to wow every customer! We listen to our customers concerns and educate them about the heaviest moving part in their house, the garage door. We provide our customers with options that explain "why" their door is causing them pain. Employees consider themselves servants and believe the more we give, the more we will receive. This is just one of our core values.
Finding a solution for our customer's garage door needs while providing them with informative information and leaving that completed job knowing the customer was happy.
Highlights
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Frequently asked questions
What is your typical process for working with a new customer?
Service Expert will listen to the customer's concerns and follow up with three options that will be thoroughy explained. Upon choosing an option, Service Expert will then proceed with the service work. If the customer wants to move forward with a new garage door, we will collect a deposit and then order the door through the chosen manufacturer.
What education and/or training do you have that relates to your work?
All technician are trained, certified and have three hundred hours a year of ongoing training.
Do you have a standard pricing system for your services? If so, please share the details here.
Yes we have a competitive standard price list that is stored electonically.
How did you get started in this business?
I worked for another garage door company for thirteen years.
What types of customers have you worked with?
We work with anyone that needs garage door assistance.
Describe a recent event you are fond of.
We had a larger job of installing three carriage doors with three openers. Since we didn't want to leave the garage exposed and wanted it completed in a day, we had three Service Experts working on this job. Office staff even took it upon themeselves to provide this team with lunch.
What advice would you give a customer looking to hire a pro in your area of expertise?
Make sure their a licensed company, insured and truly understand the workings of a garage door. Anyone can drive up in a truck but are they an expert at what they do? Is this all they do?
What questions should customers think through before talking to pros about their needs?
Make sure that the company that you plan on hiring is a legitimate company who stands behind their work.