Simpson Plumbing, LLC

Simpson Plumbing, LLC

2 hires on HomeGuide
9 employees
42 years in business

About this pro

Simpson Plumbing brings the experience and know-how you deserve. Our plumbing experts have served the greater Portland, OR and Vancouver, WA areas since 1981, We are here to help you with all your plumbing needs. 

Experience superior customer service combined with professional installation and low pricing that will leave you stress-free and smiling. Contact us to set up an appointment today and see why thousands of happy customers continually refer and return to us.

We provide exceptional plumbing services to the the greater Portland, Oregon & Vancouver, Washington areas including: Camas, Washougal, Ridgefield, Battle Ground, Gresham, Tigard, Tualatin, Beaverton, Hillsboro, & Lake Oswego

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Camas, WA 98607
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What is your typical process for working with a new customer?

Our process when working with new customers is to be honest and up front. We try to be as helpful and descriptive about the work needing done and provide free estimates. If possible, we give customers options and allow them to make the decision. We do not charge by the hour, but by the job. 

What education and/or training do you have that relates to your work?

We have 5 plumbers with a combined experience of 90+ years. Our plumbers also take continuing education classes and keep up on their licenses.  

Do you have a standard pricing system for your services? If so, please share the details here.

We charge by the job, not by the hour. We are able to give free estimates. 

How did you get started in this business?

Simpson Plumbing LLC was born out of the passion and commitment founder Dale Simpson has to providing quality plumbing work. The foundation of his philosophy is simple: give customers the results they expect and deserve at a fair and ethical rate.

Founded in 1980, Simpson Plumbing LLC spent its first year in Portland, OR, relocating to Camas, WA the following year where it has been ever since. Over the years, Dale and his wife Lori methodically grew the company’s reputation for quality work, integrity, and pricing that is second to none. It’s these simple values that have kept the company thriving for more than 30 years.

In 2001, Simpson Plumbing brought in a third family member, with Dale’s son Brad Simpson, who learned the skills of the plumbing trade and is now continuing the tradition started by his parents.

As the service area has grown with new residents over the years, so too has Simpson Plumbing, helping thousands of satisfied commercial and residential plumbing customers in Southwest Washington.

What types of customers have you worked with?

We have worked with all kinds of customers; commercial, home builders, contractors, home owners, rentals, etc. You name it, we've done it. 

What advice would you give a customer looking to hire a pro in your area of expertise?

Check to make sure that they have a plumbing license.

The most basic rule is to be sure that they're licensed and carry full insurance that protects you and your neighbor's property in the event of a catastrophe.

Get two or more references and read online reviews.

You can even ask to see some of the work they have done. Read their Facebook page and twitter feed to see how they are interacting with their customers.

Ask how long they have been in business for.

At the very least, this tells you they shouldn't disappear on you. Theoretically, reputable companies should last, while disreputable ones fade. But sadly, that's not always the case.

Get another bid/quote for the job but make sure you are comparing apples with apples.

Some companies strip their jobs back to the absolute minimum so they can come in at the lowest price, but the work won't last the longest possible time. Ask the company that is more expensive why their price is at that level, so you can determine if there is a difference.

Ask about their guarantee.

Plumbers with great belief in their performance standards put their money where their mouth is

Finding a plumber who gives pricing for small jobs over the phone isn't necessarily the sign of a good plumber. 

Some plumbers prefer to provide quotes only when they are in front of the job so they get it exactly and 100% right. From a plumber's and customer's perspective, there's nothing worse than saying it will cost $X to fix and get to the home, only to find that its really $Y because of some complicating factor.

The real key is to get flat, fixed quotes so you know exactly what the plumber will do and exactly what you will pay. 

The only way this will be truly accurate is if the plumber is in front of the work.

Ask neighbors or nearby friends for plumbing referrals. 

The best way to find a good plumber is to have referrals from people you trust. Ask a friend, relative, or colleague you trust for a recommendation.

If you've had a good experience with another professional, such as an A/C repair technician, a roofer or an electrician, try asking them for a referral.

If they've been working in the industry for a while, chances are they'll have some contacts. And if you call a plumber based on a reference, be sure to let the plumber know immediately who referred you. They might even give you a discount.

What questions should customers think through before talking to pros about their needs?

How can you describe your problem the best way so the service tech understands entirely? Taking pictures is the best way to give the tech a good idea on what's going on.